Team Lead

Purpose of Position :

The Team Lead is responsible for supporting the Store Management Team and their team of Outfitters during each shift. This role involves daily supervision of select departments and areas of the store, with a focus on overseeing daily operational execution, Outfitter (employee) direction and coaching to drive operational goals. The Assistant Store Manager will play a crucial role in maintaining a positive work environment, ensuring operational excellence, and contributing to overall store performance.

Duties and Responsibilities :

Team Support and Guidance :

Act as the primary resource for hourly team members, providing direct support, troubleshooting, training, and guidance.

Foster a collaborative and positive work environment through clarifying and role modeling expectations, addressing immediate concerns, and supporting all training efforts.

Serve as the “go to” for team members during their shifts, escalating issues to the Assistant Store Manager(s) as needed.

Operational Support :

Support the Store Management team in overseeing daily store operations, ensuring compliance with company policies and procedures.

Proactively identify opportunities and step in as needed to support any area within the store, maintaining flexibility to adapt to business needs.

Assist in the successful management and execution of departmental functions, ensuring tasks are completed efficiently and effectively, and that standards are maintained.

Assist in executing opening and closing procedures, maintaining store security and compliance.

Employee Supervision :

Monitor employee attendance, time management, performance, and adherence to company policies, addressing any issues promptly and professionally.

Assist in the training and onboarding processes for new team members, ensuring a smooth integration into the store culture.

Facilitate conflict resolution among team members, promoting a positive work environment.

Sales and Customer Engagement :

Support the Store Management team by playing a hands-on role in ensuring great service, driving sales, and maintaining a clean, safe, & high-quality store environment.

Be a direct role model in delivering exceptional customer service and possess strong product knowledge. Support, train, and coach team members in this area.

Assist in supervising in-store events and promotional activities to enhance customer engagement and store traffic.

Compliance and Risk Management :

Support the Store Management team to ensure compliance with local, state, and federal regulations, including ATF regulations related to firearms.

Help maintain accurate records of inventory, cycle counts, and compliance documentation.

Perform additional tasks as assigned by the Store Management team, demonstrating flexibility and commitment to the overall success of the store.