Voice Operations Engineering ManagerVirtualVocations • Santa Clara, California, United States
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Voice Operations Engineering Manager
VirtualVocations • Santa Clara, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an Engineering Manager, Core Voice Platform.
Key Responsibilities
Lead and mentor a global voice operations team focused on reliability, performance, and scalability
Manage daily operations, including incident response and on-call coordination
Collaborate with cross-functional partners to deliver end-to-end voice solutions
Required Qualifications
12+ years of experience managing large-scale voice operations or DevOps teams
Deep knowledge of SIP stack, call flows, and voice troubleshooting
Hands-on experience with SBCs and policy servers, preferably Ribbon platform
Proven background in on-call operations and incident management
Solid understanding of cloud platforms (AWS or Azure)
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Operation Manager • Santa Clara, California, United States
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