Learning Program Facilitator

Job Description

Job Description

My Next Career Path Staffing - With over 20 years’ experience in Technology Staffing, MNCP Staffing matches candidates to the culture of an organization as well as required skill sets

Position Summary :

The Learning Program Facilitator delivers and reinforces training across operational and corporate teams (e.g., resident management, leasing, contact center, sales and marketing, and other support functions). This role facilitates technical and role-specific training, supports onboarding and skill development, and provides coaching and ongoing reinforcement to ensure consistent skill application in daily operations. In addition to facilitation, partners cross-functionally to curate learning content and ensure materials are accurate and aligned with business needs, learning objectives, and company standards. Collaborates with functional leaders to prepare training agendas, conduct learning observations, and develop debrief summaries to highlight outcomes, opportunities, and risks.

Responsibilities :

• Deliver training including onboarding, upskilling, systems, role-based competencies, customer experience standards, and compliance—through in-person and virtual sessions. Manage logistics for training sessions, including scheduling, attendance tracking, and coordination with functional leaders. Support course administration in the LMS platform (e.g., Workday), including attendance, grading, and assessment tracking. Ensure data accuracy and compliance, escalating issues as needed.
• Facilitate simulations, coaching, and skills practice sessions to reinforce learning and observe application. Provide actionable feedback to participants and share insights with functional leaders for continued adoption and reinforcement.
• Curate content and resources to support program delivery. Collaborate cross-functionally to ensure accuracy of materials and alignment of programs with business needs, learning objectives, and company standards.
• Assist in delivering and co-facilitating train-the-trainer sessions alongside lead facilitators and department leadership, functional leaders, and subject matter experts (SMEs). Support internal facilitators to ensure consistent delivery of established programs. Coach front-line and mid-level managers on reinforcing training programs at the local level, strengthening accountability for skill transfer and consistent application.

Requirements :

Please contact MNCP Staffing for more details at 702-268-9781