Talent.com
Contact Center Inbound Supervisor
Contact Center Inbound SupervisorHonor Credit Union • St. Joseph, MI, United States
Contact Center Inbound Supervisor

Contact Center Inbound Supervisor

Honor Credit Union • St. Joseph, MI, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Position :

Contact Center Inbound Supervisor

Location : St. Joseph, MI

Job Id : 3103

# of Openings :

Contact Center Inbound Supervisor - St. Joseph (Full-Time)

ABOUT HONOR :

At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise : Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 branches, and worldwide through online banking.

OUR TEAM :

As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day.

At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.

COMMITMENTS TO LIVING "I AM HONOR" :

  • Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
  • The Platinum Rule - Treat others the way they want to be treated.
  • Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
  • See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
  • Reason over Rules - Make decisions that are good for the person and good for Honor.
  • Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.

WHAT WE ARE LOOKING FOR :

  • Supervises a team of Inbound Specialists to deliver an efficient, timely, and exceptional member experience.
  • Provides coaching, training, guidance, escalated support, and subject matter expertise to the Contact Center and direct team.
  • Actively monitors team's performance by analyzing reports, conducting call evaluations, and provides in the moment training and coaching.
  • Identifies and implements process improvements to enhance member experience and reduce friction.
  • Sets the example for the team by providing the highest level of member experience when taking calls and operating with a sense of urgency while leading and growing the team to exceed goals.

    • WHAT WE EXPECT FROM YOU :

    EDUCATION / CERTIFICATION :

  • High School diploma or equivalent is required. Associate's degree in Business is preferred.

    • EXPERIENCE REQUIRED :

  • Three years to five years of similar or related experience, including preparatory experience.

    • KNOWLEDGE / SKILLS / ABILITIES :

  • Knowledge of company products and sales policies and procedures.
  • Must have a demonstrated ability to keep finances in order.
  • Good interpersonal, customer service and problem-solving skills.
  • Ability to pay attention to detail.
  • Strong listening, verbal and written communication skills.
  • Demonstrated ability to work well in a team environment.
  • Demonstrated ability to follow company policies, guidelines and procedures.

    • WHAT'S IN IT FOR YOU :

    Honor has excellent benefits for all full and part time team members. We offer :

  • Medical with prescription coverage, Dental, and Vision.
  • 401k employer contribution & matching program.
  • Incentive eligible.
  • Paid time off and paid holidays (including your birthday!).
  • Paid community volunteer hours.
  • Wellbeing spending account.
  • Various discounts on credit union products and services for team members & their families.
  • Additional perks included.

    • Apply for this Position

    [job_alerts.create_a_job]

    Contact Center Supervisor • St. Joseph, MI, United States

    [internal_linking.similar_jobs]
    Senior Customer Support Specialist

    Senior Customer Support Specialist

    VirtualVocations • South Bend, Indiana, United States
    [job_card.full_time]
    Customer Support Specialist with Federal / Veterans Affairs Experience.Key Responsibilities Provide Tier 1-Tier 2 support for applications and infrastructure Analyze pipeline logs, detect issues...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Data Center Quality Inspector I

    Data Center Quality Inspector I

    Fulcrum Careers • South Bend, IN, US
    [job_card.full_time]
    Data Center Quality Inspector I (DCQI-I).As a Data Center Quality Inspector I, you provide superb quality control services for our clients. The work includes performing essential inspections of elec...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Supervisor

    Shift Supervisor

    Indiana - KFC • South Bend, IN, US
    [job_card.full_time]
    Mitra is a high-energy, fast-moving company on a mission to become one of the largest and most profitable franchise organizations in the QSR industry. While our company is made up of an extremely di...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Multi Systemic Therapist

    Multi Systemic Therapist

    Riverwood Center • St Joseph, MI, United States
    [job_card.full_time]
    At Riverwood Center we have a team of caring and committed professionals providing a wide array of personalized services to individuals with behavioral health, intellectual & developmental disabili...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Service Advisor

    Service Advisor

    Levalley Chevrolet Buick GMC • Benton Harbor, MI, US
    [job_card.full_time]
    As a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Financial Center Banker

    Financial Center Banker

    Northwest Bank • South Bend, IN, United States
    [job_card.full_time]
    As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultat...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Xfinity Retail Sales Associate - South Bend

    Xfinity Retail Sales Associate - South Bend

    Blufox Mobile • South Bend, IN, US
    [job_card.full_time]
    Blufox Mobile is hiring Sales Associates and we want you to join our team today!.We offer aggressive hourly pay plus a rich commission. Our reps can make $18-35 per hour.Our entrepreneurial and inno...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Manager DQ

    Shift Manager DQ

    FRICKMAN ENTERPRISES INC • Saint Joseph, MI, US
    [job_card.full_time]
    Frick's Dairy Queen started in the spring of 1977 by Jim and Abbie Frick.Our original southside location in South Bend Indiana was a small walk up Dairy Queen. Severing all the DQ Classics like ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Telephone Service Engineer

    Telephone Service Engineer

    LECO Corporation • Saint Joseph, MI, US
    [job_card.full_time]
    For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe.Joseph, Michig...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Quality Supervisor

    Quality Supervisor

    Apex Placement & Consulting • Benton Harbor, MI, US
    [job_card.permanent]
    APEX Placement and Consulting has partnered with an exciting company in Benton Harbor, MI looking to add a Quality Supervisor to their already amazing team. Keep reading for more details!.OT require...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Business Solutions Manager

    Business Solutions Manager

    Kinexus Group • Benton Harbor, MI, US
    [job_card.full_time]
    Kinexus Group, recognized as one of Nonprofit Times 2017, 2018, 2019, 2020, 2021 and 2022 Best Nonprofits to Work For, is a cutting-edge community development organization with growing initiatives ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Contact Center Inbound Supervisor

    Contact Center Inbound Supervisor

    Honor Credit Union • St. Joseph, Michigan, United States
    [job_card.full_time] +1
    Contact Center Inbound Supervisor ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    $200k Sign On Bonus | Immediate Partnership and Equity for Oral Surgeon-South Bend, IN

    $200k Sign On Bonus | Immediate Partnership and Equity for Oral Surgeon-South Bend, IN

    Oral Surgery Partners • South Bend, US
    [job_card.full_time]
    Oral Surgery Partners – South Bend, IN.Our team is looking for a great Oral surgeon to join a well-es...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Inside Sales Manager

    Inside Sales Manager

    Round 2 LLC • South Bend, IN, US
    [job_card.full_time]
    Department : Sales & Customer Service.Reports To : Director of Sales / VP of Sales.We are seeking a motivated and detail-oriented Inside Sales Manager to lead our inside sales and customer service ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Production Supervisor (in the U.P. of MI)

    Production Supervisor (in the U.P. of MI)

    Wayne Russell & Associates LLC • Benton Harbor, MI, US
    [job_card.full_time]
    We are looking to fill a full time, 1st Shift Production Supervisor position with a manufacturer located in the area general area of Foster City, MI located in the Upper Peninsula of Michigan.Salar...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Side Hustle Developer

    Remote Side Hustle Developer

    Finance Buzz • South Haven, Michigan, US
    [filters.remote]
    [job_card.full_time] +1
    This position is for individuals who want to develop a side income stream while still working full time.You will test different small-scale remote opportunities, learn what works, and grow what pro...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Delivery Driver - Receive 100% of Customer Tips

    Delivery Driver - Receive 100% of Customer Tips

    DoorDash • South Haven, MI, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Vice President of Customer Support

    Vice President of Customer Support

    VirtualVocations • South Bend, Indiana, United States
    [job_card.full_time]
    A company is looking for a Vice President of Customer Support.Key Responsibilities Define and execute the global support strategy to enhance customer experience and platform reliability Oversee ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]