Help Desk Manager

Description

We are looking for an experienced Help Desk Manager. This position requires a proactive leader with a strong technical background and excellent management skills. The ideal candidate will oversee a team of IT professionals, ensuring efficient support services across multiple locations while maintaining a high standard of customer satisfaction.

Responsibilities :

• Lead a team of IT support professionals, providing guidance and performance feedback to ensure optimal service delivery.
• Manage and resolve technical issues related to laptops, desktops, tablets, mobile devices, printers, and other operational technologies.
• Provide both on-site and remote IT support across multiple locations, with up to 50% travel required.
• Oversee service desk operations, ensuring timely resolution of tickets and adherence to ITSM standards.
• Collaborate with various departments to align IT support with business objectives and operational needs.
• Maintain and manage Active Directory environments to ensure secure and efficient access.
• Develop and implement processes to improve service desk performance and client satisfaction.
• Monitor and analyze service desk metrics to identify areas for improvement.
• Conduct regular training sessions for team members on new technologies and troubleshooting techniques.

Requirements - Proven experience managing IT support teams and service desk operations.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https : / / www.roberthalf.com / us / en / mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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