Laundry Attendant, Part-time 6194 Hwy 6 N. Houston Texas 77084

Job Description

Job Description

Purpose :

Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative / Laundry Attendant is responsible for performing daily duties to maintain high levels of customer service by offering a clean, safe, and friendly store environment.

Position Responsibilities : Primary :

• Customer Service and Satisfaction : Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash / dry / fold orders; handles customer questions / concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears the appropriate uniform. This is an APP location, and employees must be comfortable navigating APPs on cell phones.

Store Safety and Security : Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

Store Cleanliness and Upkeep : Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.

Building and Equipment Maintenance : Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.

Retail : Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.

Wash / Dry / Fold : Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.

Policies and Procedures : Ensure that all company policies and procedures are followed at all times.

All other duties, as assigned.

Position Qualifications : Knowledge / Experience :

Skills and Abilities :

Education :

Physical Requirements :

Additional Information :