Service Desk Technician

Primary location : LancasterPennsylvania

Relocation offered : No

Employment status : Full-Time

Travel : No

Non-compete : No

The estimated base salary range for this role is 50000- 60000 per year.

Individual pay is based upon location skills and expertise experience and other relevant factors

What does it mean to work at Armstrong

It means being immersed in a supportive culture that recognizes you as a key player in Armstrongs future. We are a large company with a local feel where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us youll have the opportunity to make the most of your potential. Alongside a competitive remuneration package you will receive :

A benefits package including : medical dental prescription drug life insurance 401k match long-term disability coverage vacation and sick time product discount programs and many more.

Personal development to grow your career with us based on your strengths and interests.

A casual work environment where we have a recognition program for our team and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.

A working culture that balances individual achievement with teamwork and collaboration. We draw on each others strengths and allow for different work styles to build engagement and satisfaction to deliver results.

The Level I Service Desk Technicians role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving prioritizing documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools as well as require that the individual give in-person hands-on help at the desktop level.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Strategy & Planning

• Provide high level of Customer Service in resolving customer issues and / or requests
• Evaluate documented resolutions and analyze trends for ways to prevent future problems
• Alert management to emerging trends in incidents.

Acquisition & Deployment

Operational Management

Knowledge & Experience

Personal Attributes

Physical and Mental Demands The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to : sit for prolonged periods; repetitive motion of hands / wrists / fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems develop options and implement solutions; work in a team; ability to maintain regular punctual attendance consistent with the ADAAA FMLA and other federal state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push pull carry and lift in the normal course of travel.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

Required Qualifications :

Preferred Experience :

Why should you join Armstrong World Industries

Armstrong World Industries (AWI) is anAmericas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue AWI has about 3700 employees and a manufacturing network of 21 facilities in North America.

At home at work in healthcare facilities classrooms stores or restaurants we offer interior solutions that help to enhance comfort save time improve building efficiency and overall performance and create beautiful spaces.

For more than 160 years we have built our business on trust and integrity. It set us apart then and it sets us apart now along with our ability to collaborate with and innovate for the people were here to serve - our customers our shareholders our communities and our employees.

We are committed to developing new and sustainable architectural solutions with design and performance possibilities that make a positive difference in spaces where we live work learn heal and play. Its an exciting rewarding business to be in and were committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

Bringing our Purpose to Life - lead a transformation in the design and building of spaces fit for today and tomorrow.

We are committed to :

About the location (Lancaster PA)

Lancaster PA. A great central location in South Central Pennsylvania Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia Baltimore Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites B&Bs museums great shopping entertainment venues and restaurants.

Armstrong is committed to engaging a diverse purpose-driven workforce. As part of our dedication to diversity AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race sex color national origin ethnicity gender protected veteran status disability sexual orientation gender identity or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at by email at AWI talent acquisitionand let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

Required Experience :

IC

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1