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Senior Help Desk Technician
Senior Help Desk TechnicianV-Soft Consulting Group • New York, NY, United States
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Senior Help Desk Technician

Senior Help Desk Technician

V-Soft Consulting Group • New York, NY, United States
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  • [job_card.full_time]
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Senior Help Desk Technician (Onsite)

Primary Location : New York, New York

V-Soft Consulting is currently hiring for a Senior Help Desk Technician for our premier client in New York, New York .

WHAT YOU'LL NEED :

Technical Requirements and Certifications "

  • ITIL v4 Foundation or higher certification.
  • Microsoft certifications (e.g., Modern Desktop Administrator Associate, Microsoft 365 Certified).

Education and Experience "

  • 5+ years of client-facing IT support experience, preferably within financial services or another highly regulated environment.
  • Strong knowledge of ITIL practices, with focus on Incident, Problem, Change, and Service Request management.
  • Advanced knowledge of Windows operating systems, Active Directory, Group Policy, and Microsoft 365 applications.
  • Hands-on experience with :
  • Cloud platforms : Microsoft Intune, Azure Active Directory, SharePoint Online
  • Security tools : CrowdStrike Falcon Complete or equivalent EDR solutions.
  • Monitoring and analytics : Nexthink.
  • Service management : Freshservice or similar ITSM platforms.

    • Preferred Qualifications

  • Experience in financial services IT environments.
  • Exposure to automation or scripting (PowerShell, Python, or similar).

    • Knowledge, Skills and Abilities "

  • Proven ability to support and manage iOS devices in an enterprise environment.
  • Strong troubleshooting and problem-solving skills with hardware, software, and networking issues.
  • Ability to document processes, create workflows, and train peers.
  • Excellent communication and customer service skills.
  • Proactive mindset with a focus on user experience and continuous improvement.
  • Ability to work independently and collaboratively in a global team setting.
  • Strong organizational skills with attention to detail.
  • Willingness to mentor and lead junior technicians.

    • WHAT YOU'LL DO :

    Job Responsibilities :

  • Be able to research and resolve complex technical issues and support junior team members.
  • Develop and maintain knowledge base documentation, troubleshooting guides, and team workflows.
  • Provide advanced support for Windows-based systems in a finance environment (desktop, laptop, mobile, and virtual environments).
  • Manage and troubleshoot issues with cloud platforms, including Intune, SharePoint, and Office 365 applications.
  • Leverage Nexthink to proactively monitor, diagnose, and remediate user experience issues.
  • Deliver support and device management for iOS devices, ensuring seamless integration with enterprise systems.
  • Mentor junior technicians, providing training on tools, processes, and ITIL best practices.
  • Support project rollouts and contribute to system and process improvement initiatives.
  • Oversee ticket lifecycle management in Freshservice according to ITIL processes.

    • Interested?

    Qualified candidates should send their resumes to bpritchett@vsoftconsulting.com

    V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

    As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

    V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

    #LI-BP2

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