Virtualization Engineer Managed Services

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

Job Summary

The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers which may include but are not limited to : Enterprise data storage systems mainframe midrange Windows and / or Unix / Linux systems and associated software; network infrastructure environments; virtualized systems database systems and security tools. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and / or hosted data center environments.

What you will do :

• Provide implementation upgrades tuning back-ups restores user management and other technical support services to Managed Services clients to meet their business needs.
• Follows change control incident response and testing processes.
• Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog
• Provide detailed and effective communication to internal and external customers.
• Clearly and concisely articulate problems and solutions for issues to clients through various forms of communication.
• Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met. To provide the required coverage must be willing to work other shifts including weekends holidays and overtime.
• Participate and lead various client projects intended to continually improve / upgrade technology infrastructures.
• Review create and execute test plans to meet project requirements for assigned components.
• Provide technical solutions to complex hardware / software problems.
• Design plan and implement solutions using the latest technology.
• Conduct throughput analysis problem solving root cause analysis and infrastructure planning.
• Identify and communicate potential opportunities for cross-selling to the sales team.
• Provide high quality content deliverables using the appropriate document templates.
• Ensure solution is implemented as designed to the customers satisfaction and approval.
• Ability to follow through with tasks projects and troubleshooting.
• Complete projects / tasks on a timely basis according to commitments made to stakeholders and management.
• Perform scopes of work as detailed in implementation plans assigned (system builds test plans documentation training etc.).
• Handles several tasks simultaneously (ie : pre-sales troubleshoots responds to emergencies).
• Communicates with Engineering Manager on all events that are not anticipated (new product requirements equipment failure design changes schedule changes).
• Responds to all customers professionally and courteously and relays any customer questions or concerns to manager.
• Understand SLAs in a production environment and proactively strive to meet the commitments.
• Collaborate and support cross-functionally with Customer Success Project Management R&D and Sales.
• Develop document maintain and contribute to written proposals technical documentation procedures templates and training.
• Review assigned service requests daily follow up and provide status updates to clients; ensure data pertaining to the status of service request is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
• Works directly with Project Managers to update project plans and communicate project status.
• Addresses and updates customer incident tickets and change orders providing internal management and customer account managers with status information.
• Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship.
• As requested assists on pre-sales support activity.
• Researches and makes recommendations on infrastructure products services and standards in support of procurement and development efforts.
• Mentor and support peers within your team and cross-functionally within CDW.
• Attends training sessions and obtains industry related certifications as determined by management.
• Adheres to time compliance and time entry guidelines.

What we expect of you :

Pay range : $69000 - $106380 depending on experience and skill set

Annual bonus target of 10% subject to terms and conditions of plan

Benefits overview : ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice .

Key Skills

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Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 69000 - 106380