Talent.com
Guest Services Representative-PartTime-Quality Inn Louisville,CO
Guest Services Representative-PartTime-Quality Inn Louisville,COHotel Equities • Louisville, CO, US
[error_messages.no_longer_accepting]
Guest Services Representative-PartTime-Quality Inn Louisville,CO

Guest Services Representative-PartTime-Quality Inn Louisville,CO

Hotel Equities • Louisville, CO, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

Job Description

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Quality Inn Louisville / Boulder in Louisville Colorado pay wage is $18.00 / hr.

Job Purpose :

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
  • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
  • Promptly respond to and resolve guest complaints
  • Answer telephone promptly and properly being polite, courteous, and friendly
  • Be friendly, thorough, accurate and efficient in taking reservations
  • Be friendly, thorough, accurate and efficient in performing Check-ins
  • Be friendly, thorough, accurate and efficient in performing Check-outs

(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

  • Assist guests with luggage upon their arrival to and departure from the hotel
  • Use the guests’ names
  • Be knowledgeable and helpful about the local area, the hotel and hotel services
  • Handle messages, wake-up calls, mail, and faxes properly
  • Assist guests’ with laundry / dry cleaning needs
  • Know of incoming VIPs
  • Follow all applicable Company Standard Operating Procedures.
  • Perform other assignments as directed by the General Manger.
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and use time wisely
  • Maintain open line of communications with each department
  • Communicate pertinent information
  • Respond positively to new ideas
  • Openly accept critical / developmental feedback
  • Maintain effective communication through the use of meetings, log books and bulletins
  • Be available to help other departments in emergency situations
  • Adhere to all work rules, procedures and policies established by the company including, but not
  • limited to those contained in the associate handbook.
  • Safety and Security Skills
  • Properly handle and account for keys
  • Be knowledgeable of policies regarding emergency procedures and security concerns
  • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
  • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
  • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
  • Have full understanding of franchise honors program
  • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures :
  • Verifies all information on reservations check-in; name, address, method of payment, etc.
  • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
  • Identifies and records special billing instructions and notifies accounting
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adheres to hotel policies regarding the use of cash banks
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
  • Report potential sales contacts to the sales department protection of guests’ room numbers.

    • Qualifications and Requirements :

    High School diploma / Secondary qualification or equivalent.

    Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

    This job requires the ability to perform the following :

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

    • environmental systems.

  • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

    • listening and hearing ability and visual acuity.

  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment

    • Other :

  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues / complaints / requests / information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and / or holidays

    • Amazing Benefits At A Glance :

  • Team Driven and Values Based Culture
  • Medical / Dental / Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities / Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program
    • [job_alerts.create_a_job]

    Guest Service • Louisville, CO, US

    [internal_linking.related_jobs]
    Back of House - Kitchen (Part-Time)

    Back of House - Kitchen (Part-Time)

    Birdcall Colorado • Denver, CO, US
    [job_card.part_time]
    We are searching for highly motivated Back of House professionals looking to partner with a top-notch team and make a major impact on a Company experiencing explosive growth in Colorado, Arizona an...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Hiring Grill Cooks, 4 Day Workweeks! HuHot Westminster, CO

    Hiring Grill Cooks, 4 Day Workweeks! HuHot Westminster, CO

    HuHot Mongolian Grill • Broomfield, CO, US
    [job_card.full_time] +1
    Enjoy three days off while keeping full time hours and benefits! Offers very flexible scheduling with the ability to work up to 40 hours in a 4 day workweek! Weekend availability consisting of a Fr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Licensed Massage Therapist Part Time

    Licensed Massage Therapist Part Time

    The NOW Greenwood Villiage • Greenwood Village, CO, United States
    [job_card.full_time] +1
    The NOW Massage – Greenwood Village, CO.Hi, I’m Lacy Baldwin, owner of The NOW Massage in Greenwood Village.I opened this boutique to create a space where kindness, connection, and a love for the c...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Service Representative Float Pool

    Patient Service Representative Float Pool

    Intermountain Health • Broomfield, CO, US
    [job_card.full_time]
    Patient Service Representative.The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on esta...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Cook - Food and Nutrition Services

    Cook - Food and Nutrition Services

    Denver Health • Denver, CO, United States
    [job_card.full_time] +1
    We are recruiting for a motivated Cook - Food and Nutrition Services to join our team!.We are here for life's journey.Where is your life journey taking you?. Being the heartbeat of Denver means our ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Health Services Coordinator (LVN / LPN)

    Health Services Coordinator (LVN / LPN)

    MBK Senior Living • Loveland, CO, United States
    [job_card.full_time] +1
    Health Services Coordinator (LVN / LPN).At MBK Senior Living, we're committed to putting people first - our residents and team members. Exceeding expectations and enriching lives drives our day-to-day...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Behavior Technician (Part-Time)

    Behavior Technician (Part-Time)

    Wild Sun Behavioral Services • Erie, CO, US
    [job_card.full_time] +1
    Registered Behavior Technician certification.Join the Wild Sun Team! At Wild Sun, you'll find a close-knit and supportive work setting, conveniently situated just a 20 minute drive from Boulder...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Guest Service Representative

    Guest Service Representative

    Nothing Bundt Cakes • Longmont, CO, US
    [job_card.full_time]
    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by he...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Library Technical Services Specialist (Part-Time)

    Library Technical Services Specialist (Part-Time)

    InsideHigherEd • Denver, Colorado, United States
    [job_card.part_time]
    Library Technical Services Specialist (Part-Time).Legal Professionals, Business Operations / Services, Admin / Executive / Office Support, Library Professionals. The University of Denver Sturm Colle...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Respiratory Therapist, Adult Service Line, Greenville, S.C. - Berthoud

    Respiratory Therapist, Adult Service Line, Greenville, S.C. - Berthoud

    Prisma Health • Berthoud, CO, United States
    [job_card.full_time]
    This position performs duties necessary to treat patients in accordance with the physician's order and departmental policy. Works independently in all acute and critical care settings.Consults with ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    FULL SERVICE COOK

    FULL SERVICE COOK

    MISSION YOGURT INC • Denver, CO, US
    [job_card.full_time]
    Are you up for working at a VERY busy restaurant with annual sales up to $10 million per year, and wanting to showcase your talent?. An outpost of Chef Justin Cucci’s popular Denver eatery,.Se...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    COOK (PART TIME)

    COOK (PART TIME)

    Eurest • Broomfield, CO, US
    [job_card.full_time] +1
    We are hiring immediately for a part time.Vail Resorts - 390 Interlocken Crescent, Broomfield, CO 80021.Note : online applications accepted only. Part time schedule; Tuesday, Wednesday, and Thursday....[show_more]
    [last_updated.last_updated_30] • [promoted]
    Guest Service Representative (GSR)

    Guest Service Representative (GSR)

    Gulf Coast Hotel Management • Englewood, CO, US
    [job_card.full_time]
    Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team?. Then you might be our next Guest Servi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Radiation Therapist in Windsor, CO - $10591 / month

    Travel Radiation Therapist in Windsor, CO - $10591 / month

    VETTED • Windsor, CO, United States
    [job_card.temporary]
    Job Opportunity : Radiation Therapist.Specialty : Radiation Therapist.Facility : Supplemental Healthcare.Provides specialized healthcare services in a clinical setting. Works collaboratively with healt...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Service Representative

    Patient Service Representative

    Vivent Health • Denver, CO, US
    [job_card.part_time]
    Patient Service Representative.Get ready for something amazing! Imagine this : generous paid time off, including 12 paid holidays. And that's just the start of the incredible perks you'll enjoy at Vi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Licensed Branch Customer Service and Sales Rep - Westminster, CO

    Licensed Branch Customer Service and Sales Rep - Westminster, CO

    The Auto Club Group • Westminster, CO, United States
    [job_card.full_time]
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Why Choose a Career with the AAA The Auto Club Group (ACG). Established brand that has been ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Part-Time Cook - Renewal Village - 10727

    Part-Time Cook - Renewal Village - 10727

    Colorado Coalition for the Homeless • Denver, CO, US
    [job_card.full_time] +1
    The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, chil...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Guest Services Associate 2021

    Guest Services Associate 2021

    Butterfly Pavilion • Broomfield, CO, US
    [job_card.part_time]
    Senior Manager of Guest Services & Membership.F;At Butterfly Pavilion, we transform the way people think about invertebrates. These small but mighty animals that surround us are so much more tha...[show_more]
    [last_updated.last_updated_30] • [promoted]