Library Technology Supervisor

Introduction

The New Haven Free Public Library is seeking a dedicated and innovative Library Technology Supervisor to oversee and enhance the library's IT operations across its five branches. This role is responsible for managing network infrastructure, cloud services, and public-facing technologies, ensuring seamless digital access for both staff and patrons.

As the Library Technology Supervisor, you will lead technology projects, troubleshoot complex issues, and collaborate with vendors to implement effective solutions. If you have a strong background in IT systems, a passion for public service, and leadership experience, we invite you to join our team and help drive the future of library technology in New Haven!

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PRIMARY FUNCTIONS

This is a professional information technology position, responsible for planning, scheduling, coordinating, technology operations and projects across the New Haven Public Library system's five branches. Work involves maintenance, upgrades and migrations of the library's public technologies and staff infrastructure including: Networks, Servers, Integrated Library Service (ILS - Innovative Interfaces, Inc. - Sierra), Microsoft Endpoint (Intune) and Office 365, Meraki, and other technology needs.

In this role, the Library Technology Supervisor addresses day-to-day technology needs, provides technical troubleshooting, and works with vendors to implement solutions that support efficient library operations. They manage technology-related projects, such as migrating to cloud-based systems and enhancing network security, ensuring all initiatives align with service goals. Work is performed with latitude for professional judgment and is reviewed through meetings and evaluation of results.

TYPICAL DUTIES AND RESPONSIBILITIES

• Monitors, maintains, and provides oversight of public technology services, library physical and cloud servers with library staff or external vendors, including but not limited to hybrid Microsoft Azure / Active Directory services, network access and firewall cybersecurity services, telephonic services, and print management.
• Plans coordinates, administers, and executes all IT activities required to produce reliable and robust network access in partnership with key vendors.
• Oversees technology inventory management by tracking hardware and software assets, coordinating purchasing needs, and managing device replacements and upgrades as part of lifecycle management.
• Coordinates and manages data backups and disaster recovery planning for all critical library systems to ensure data integrity and continuity of service in the event of system failures or emergencies.
• Ensures that installation and application standards and policies are performed properly and kept up to date.
• Supervises and trains Library personnel assigned to IT functions and coordinates daily work for staff such as public computer workstation support, hotspot printing, VoIP services, etc.
• Troubleshoots complex hardware and software issues encountered by staff and patrons.
• Other Technology duties as assigned.

EDUCATION, QUALIFICATIONS & EXPERIENCE

Graduation from an accredited college or university with major course work in computer science, management information systems or related area. Requires 3 to 5 years progressively responsible experience in relevant areas noted above with at least six months of supervisory experience; or any equivalent combination of training and experience which provides the knowledge, abilities, and skills listed below, preferably in a library setting. Comp TIA, Microsoft, ITIL Certifications preferred.

KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES

• Knowledge of information technology operations, systems configuration, and administration.
• Knowledge of operating system software, application software, and hardware applications.
• Knowledge of network operating system software application and hardware applications.
• Ability to work independently at a high level of technical operations and demonstrate strong problem-solving skills.
• Ability to troubleshoot and resolve complex IT issues independently and identify when to escalate issues to external vendors or support teams.
• Knowledge of current cybersecurity principles and practices, including threat management, risk assessment, and data privacy compliance.
• Ability to demonstrate strong management and leadership skills in order to efficiently plan, organize, supervise, and manage library IT projects and LTA staff in a variety of activities, including troubleshooting, problem-solving, and training.
• Skill in developing and leading training programs for library staff and patrons, fostering technology proficiency and effective use of library resources.
• Ability to monitor progress and manage resources to accomplish objectives.
• Familiarity with cloud computing platforms, such as Microsoft Azure, and ability to manage cloud-based solutions and hybrid environments.
• Ability to communicate effectively, both orally and in writing, and perform data analysis including ability to prepare manuals and reports.
• Ability to communicate technical information effectively to non-technical stakeholders, including library staff, administration, and the public.
• Knowledge of accessibility standards and ability to implement technology solutions that meet ADA compliance for digital accessibility.
• Ability to maintain and develop knowledge of key processes supported by the New Haven Free Public Library's technology applications and systems for staff and public use, with willingness to engage in regular IT training.

NECESSARY SPECIAL REQUIREMENTS

• Must possess and maintain a valid Connecticut driver's license.

SALARY, BARGAINING UNIT & TERMS OF EMPLOYMENT

This is a "Special Fund," non-tested position. Continued employment contingent upon availability of future funding. Funding may be terminated at any time.

This position is included in a collective bargaining agreement with Local 3144, American Federation of State, County and Municipal Employees.

Bargaining agreements available to review HERE.

Special Funded employees shall not be covered by the City pension but shall continue to be covered by Social Security.

The City of New Haven does not sponsor employment visas. All applicants must have current authorization to work in the U.S. without employer-sponsored visa support.

Employment is contingent upon the successful completion of: (1) a pre-employment background check, (2) a pre-employment physical examination, including pre-employment drug screening in accordance with the City's Drug Free Workplace Policy*, and (3) a 90-day probationary period. Instructions and information on this pre-employment process are included in Conditional Offer of Employment.

Pursuant to the Federal Drug Free Workplace Act of 1988, The City of New Haven has a adopted a Drug Free Workplace Policy. The City of New Haven requires a pre-employment drug test, which includes screening for marijuana.

Selection Plan

Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification.

It is critical that you complete the application thoroughly, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process.Your application and resume should indicate that you meet the minimum requirements as listed. This information may be used to determine the eligibility list. Submissions may be evaluated prior to a posted closing date, and a hiring decision may be made prior to the removal of the job posting.

Information regarding the employment and selection process can be found HERE.

Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department.

We reserve the right to extend an application deadline or close a job posting early to ensure we can attract and identify the best candidate(s) for a position.

Conclusion

To apply for this opportunity:

• Complete your User Registration. You are encouraged to save your Applicant Profile for future use.
• You MUSTclick on the job posting you are interested in, and click ApplyorApply Onlinefrom within that posting.
• MAKE SURE the job you are applying for is named at the top of the page as you review your application!
• Review or modify your application for that position
• Click "Ready to Send App" or the "Send" tab; read page and click the attestation
• Click "Send to City of New Haven"
• You will be redirected to "CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION"
• You will also receive an email and text, if a number was provided, confirming your submission
• If you do not receive this confirmation in the next 24 hours, your application has not been submitted - please contact us at NHJobs@newhavenct.gov

Please Note, your Profile is NOT an application for an open position. After you create your Applicant Profile, you must still click on a Job Title and complete the application as instructed for each position.