Evening and Weekend (Bilingual) Intake Specialist

Job Description

Job Description

Description :

Evening & Weekend Intake Specialist (Bilingual) – Wilhite Law Firm

The award-winning Wilhite Law Firm is seeking an energetic, bilingual (Spanish / English) Intake Specialist to join our team on a weekend and evening schedule. In this role, you will be the first point of contact for potential personal injury clients, making a positive first impression and guiding them through the intake process.

Shift Hours are Monday thru Friday 12pm-9pm and Saturday / Sunday 8am-5pm. Hybrid position.

What You’ll Do :

• Serve as the initial point of contact for clients by phone, text, and email during weekends and nights
• Establish immediate rapport and assess potential cases, determining whether to move forward or close the inquiry
• Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping
• Gather and review documents, photos, and other pertinent case information to support our legal team’s review
• Send and manage contingent fee agreements and client releases using our electronic platforms
• Issue decline letters within one day for non-viable cases
• Assist with data entry and other office tasks as needed

Requirements :

What We’re Looking For :

Why Wilhite Law Firm?

At Wilhite, our historic downtown Denver location offers a unique and inviting environment where every team member is valued. We pride ourselves on a culture that feels like family—one where every contribution matters and every day brings the opportunity to make a real difference in people’s lives.

Compensation & Benefits :

If you’re a detail-oriented, empathetic, self-motivated professional who thrives in a dynamic setting and is available to work weekend and evening shifts with a smile, we’d love to hear from you. Join us at Wilhite Law Firm and help make a lasting impact on our community!