Senior Manager, North America e-Commerce & Order Management - ONSITE

Senior Manager, E-Commerce & Order Management / Fulfillment For North America

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves livesand we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

The Senior Manager, E-Commerce & Order Management / Fulfillment for North America will lead and oversee the entire order management process to ensure efficiency, accuracy, and customer satisfaction. This role is vital in driving strategic initiatives to optimize order fulfillment processes, collaborating with cross-functional teams, and implementing best practices to support business growth and operational excellence. Additionally, this position will have oversight for North America Commercial Operations, ensuring that these orders are managed effectively to meet customer needs.

This position reports to the Vice President of Client Services-North America and is part of the Client Services Leadership Team located in Brea, CA, and will be ONSITE five days a week.

In this role, you will have the opportunity to :

• Lead and develop high-performing teams : Provide strategic leadership and mentorship to the order management team across the US and Canada, fostering a culture of accountability, continuous improvement, and operational excellence.
• Oversee end-to-end order management and customer experience : Manage the full order lifecyclefrom processing to fulfillmentensuring accuracy, timeliness, and customer satisfaction. Build and maintain strong relationships with strategic customers to address inquiries and resolve issues effectively.
• Drive strategic planning and digital transformation : Develop and implement scalable strategies to optimize order management processes, reduce lead times, and enhance service quality through technology integration and omnichannel solutions.
• Collaborate cross-functionally to enhance operations : Partner with sales, supply chain, finance, and customer service teams to align on goals, manage supply, and improve the quote-to-cash cycle across North American operations.
• Monitor performance and optimize resources : Establish and track key performance indicators (KPIs), deliver insights to senior leadership, and ensure effective resource planning to meet current and future demand across the region.

The essential requirements of the job include :

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The annual salary range for this role is $150,000.00-$180,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus / incentive pay.

We offer comprehensive package of benefits including paid time off, medical / dental / vision insurance and 401(k) to eligible employees.

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.