Associate Patient Care Coordinator

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

North Shore Cardiology and Internal Medicine, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented

Associate Patient Care Coordinator to join our team. The

Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule : This position requires a 37.5-hour work week, with exact hours determined by the hiring manager upon hire. The anticipated schedule is :

Monday-Friday : 9 : 00 AM - 5 : 00 PM (one weekday off will be scheduled by the hiring manager)

One weekday shift : 9 : 00 AM - 7 : 00 PM

Saturday : 7 : 00 AM - 2 : 00 PM (rotating Saturday)

Location : 1 Dakota Drive, Suite 310, Lake Success, New York, 11042

Primary Responsibilities :

Greet patients and conduct check-in process : Collect or verify demographic information, including key demographic fields

Load or update insurance information as needed

Answer telephone calls promptly and courteously

Confirms and schedule appointments

Verify eligibility and authorization and flag appointment accordingly

Scan insurance card(s)

Collect co-payments and outstanding balances

Ability to obtain authorizations for medications

Post payments received in practice management system and provide system-generated receipts

Scheduling Cardiac procedures in an organized and efficient manner

Knowledge of cardiology and gastroenterology terminology : cardiac procedures and requirements

Schedule appointments using approved scheduling guidelines

Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians

Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow up appointments for chronic conditions or preventive care

Monitor administrative tasks in the EHR and respond timely

Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits

Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures

Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork

Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality

Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at :   http : / / uhg.hr / uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

High School Diploma / GED (or higher)

1+ years of computer knowledge / experience in Microsoft Office

6+ months of healthcare related experience

Ability to work a 37.5 flexible schedule

Monday-Friday : 9 : 00 AM - 5 : 00 PM (one weekday off will be scheduled by the hiring manager)

One weekday shift : 9 : 00 AM - 7 : 00 PM

Saturday : 7 : 00 AM - 2 : 00 PM (rotating Saturdays)

Preferred Qualifications :

1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in / out, insurance verification, collecting co-pays, and maintaining medical records

Experience working with an electronic health record (EPIC)

Knowledge of medical terms

Knowledge of Cardiology  and Gastroenterology terms

Soft Skills :

Ability to work independently and maintain good judgment and accountability

Demonstrated ability to work well with health care providers

Strong organizational and time management skills

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to be empathetic and kind towards patients

Ability to work well under pressure in a fast-paced environment

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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