Front End Assistant

DAILY RESPONSIBILITIES

• Greets members, helps members load merchandise on the conveyor belt, asks member packing preferences, answers questions, relays information on special promotions, and thanks members.
• Transfers items not on the belt to a separate cart or flatbed as cashier scans items, placing barcodes up for the cashier when possible. Assists with getting supervisor verification for high-ticket, Bottom Of Basket, or non-transfer items. Packs member orders into boxes and loads them on a separate cart or flatbed. Checks packaging for and reports tampering. Assists members with loading orders into car when appropriate.
• Retrieves items such as boxes, register supplies, and merchandise requested by members to keep lines moving smoothly.
• Maintains the cleanliness of the register and general Front End area. Reports and cleans spills and trip hazards immediately.
• When needed, retrieves carts and flatbeds from the parking area using a rope with clasping hook, pushing no more than 10 carts at once. Keep front of building swept and clean.
• Follows proper Front End and general safety procedures and standards. Assists in other departments of the warehouse as necessary.
• Provides prompt and courteous customer service to members, employees, and suppliers.

POSITION REQUIREMENTS

Competency Statement(s)

Communication - Articulates information in a way that can be easily understood by employees, members, and suppliers. Actively listens to fellow employees, members, and managers.

Licenses and Certifications :

Responsible Service of Alcohol certification is required per applicant.

ABILITIES AND TALENTS RECOMMENDED FOR JOB SUCCESS

Education

High School Certificate or higher

Other Skills and Abilities

Customer service and employee relations skills