Customer Service Representative

Job Description :

Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives.

In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives.

You will receive paid, hands-on training in valuable computer skills, negotiation techniques, interpersonal communication and business processes.

ACT offers a positive company culture with many opportunities for advancement more than 90% of our leadership team started as Customer Experience Reps!

Working at ACT is more than just a job it’s an opportunity to join something bigger. As an employee-owned company, employees have a path to becoming shareholders and co-owners in the company.

When you join ACT, you are taking control of your future and benefiting directly from our company’s success. You will be personally rewarded for your contributions as our company shares grow in value.

We offer :

• Opportunities for promotion
• Flexible schedules
• Tremendous bonus opportunities
• Fantastic supervisors and a positive environment
• Employee Ownership Program a company paid, long-term benefit
• Healthcare and other benefits for you, your spouse, and / or children after 90 days
• Paid time off and paid holidays after 90 days

Position Summary :

We will empower you to provide best in class service! Customer Experience Representatives use their excellent communication and interpersonal skills with customers.

In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing.

Customer Experience Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities :

Monitors own work to ensure quality. Meets clients’ specific quality standards.

Completes tasks on time or notifies appropriate person with an alternate plan.

Other duties as requested by management

Minimum Qualifications

Must be able to successfully pass criminal background check

Data entry and basic computer skills

Previous Call Center or similar customer service experience preferred

Education :  High School diploma or GED.

Benefits :

Shift : 8 hour shift

Ability to commute / relocate :

Johnson City, TN 37615 : Reliably commute or planning to relocate before starting work (Required)