Manager of Substance Use Disorder Services

Job Description

Job Description

The Manager of Substance Use Disorder Services provides operational oversight for Oakland Community Health Network (OCHN’s) Substance Use Disorder treatment and recovery provider network. Collaborates with other OCHN departments and external stakeholder teams to assure quality services are delivered and data is analyzed according to federal, state, local, and OCHN requirements.  The Manager of SUD Services assists with the development and oversees the implementation of the strategic vision and plan for   SUD services for adults and children with SUD. In addition, this position provides leadership, mentoring, and coaching to the SUD Team that advances service development and capacity building; involvement of service recipients quality outcomes; performance improvement; cost analysis; and contract compliance.

Essential Functions

• Leads or delegates the communication, coordination, implementation and management of service initiatives, projects, and contract requirements with the SUD Providers.
• Serves as the contact person / liaison for the SUD Providers and leads SUD provider meetings when the SUD Director r is unavailable or as assigned.
• Provides leadership, coaching, and supervision to the SUD Services Team, which is responsible for providing strategic direction, as well as content expertise and guidance, to SUD Provider Network for the development and improvement of service initiatives, projects, grants, and programs.  This includes research, service recipients and community input, management report analysis, etc.
• Provides direction to individual employees on SUD Service Team through leadership, facilitation, teaching, coordination, problem-solving, conflict resolution, and coaching.
• Assures adequate supervision / evaluation processes for all assigned staff members and delegates responsibilities as appropriate.
• Assures adequate orientation for new employees.
• Routinely reviews job assignments and utilization of staff.
• Actively participates in the professional development of all direct reports through the Performance Management process, ensuring that all performance appraisals are completed on time.
• Coordinates with OCHN Teams to ensure that SUD Service Team members participate in workgroups and committees, as needed, such as involvement of the Cost and Utilization Analyst in budget preparation, Clinical Analyst involvement in protocol and access and utilization management practices, etc.
• Participates in development, manages, and monitors implementation and progress toward OCHN SUD strategic and annual plan goals and objectives.
• Ensures that necessary OCHN information is communicated to and from the SUD Network Providers, including strategic development, project implementation, progress, and barriers.
• Advances the principles and practices of Recovery, Self-Determination, Trauma-Informed Systems, Person / Family Centered Planning, Peer-delivered services, and Evidence-based or Best Practices, including the evaluation of outcomes and service recipient satisfaction.
• Assures the implementation of care coordination and practices to address co-morbid conditions, including mental illness and physical health conditions.
• Coordinates the development and implementation in specialty areas, such as recovery housing, transportation, women specialty programming, medication assisted treatment etc. including research, training, project evaluation / outcome analysis, and stakeholder input.
• Coordinates the identification, development, and implementation of needed training within the designated population group to ensure that SUD Service organizations / staff have the necessary skills to provide quality services and outcomes.
• Leads resolution of systems issues identified by the Customer Services Team, Access and other OCHN Teams, and members of the OCHN or SUD Team, including communicating relevant information, analyzing data / trends, and making recommendations, arranging provider education / training, and ensuring development and evaluation of improvement plans.
• Participates in the development of contracts for the designated population group, as well as the evaluation of performance for contract continuation, including outcome measures, business practices, quality indicators, grievance, and Recipient Rights trends, etc.
• Participates in the development / revision of monitoring tools. Inform SUD Service Providers.
• Analyzes system data, identify trends, monitor usage of services within populations served and provide written reports. Provide recommendations for improvement plans.
• Reviews, analyzes, and makes recommendations regarding SUD Service Provider contract related reports.
• Responds to SUD Service Provider issues / complaints, including facilitation of the Dispute Resolution process and Appeals process, if needed.
• Coordinates and provides oversight for all SUD department audits.
• Performs additional duties, as assigned.

Job Requirements and Qualifications

Education :

Training Requirements (licenses, programs, or certificates) :

Preferred Credentialing Requirements (licenses, or certifications) :

Experience Requirements :

Preferred Experience :

Knowledge Requirements :

Job Specific Competencies / Skills :

Manager Competencies / Skills :

Oakland Community Health Network’s Core Competencies :

Additional Information

(Travel required, physical requirements, on-call schedules, etc.) :

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.