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Customer Service Advocate II
Customer Service Advocate IIVirtualVocations • Norwalk, California, United States
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Customer Service Advocate II

Customer Service Advocate II

VirtualVocations • Norwalk, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Customer Service Advocate II - Outbound.

Key Responsibilities

Reaches out to members and / or providers for educational or informational purposes

Escalates calls when providers are unable to deliver solutions

Documents information for quality and performance tracking through CRM applications

Required Qualifications

High School diploma or GED required

1 - 2 years of related experience required

Vocational or technical education may be required in addition to work experience

Experience in a contact center environment preferred

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship

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Customer Service Advocate • Norwalk, California, United States

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