Floor Manager

estiatorio Milos is Actively seeking skilled and enthusiastic Floor Manager to join our West Palm Beach location!

THE BRAND

Since the first Estiatorio Milos was founded in Montreal in 1979, our refined gastronomy has transcended the globe and acquired passionate fans in all our locations. With over 12 locations and concepts both locally and internationally, the group continues to grow while striving towards excellence. We rely on the support of our team members to contribute to our worldwide operations. The Milos experience is about far more than an exquisite meal. It encompasses the time-honored virtue of hospitality or, to put it in Greek, philoxenia.

THE LOCATION

Our West Palm Beach restaurant is the second estiatorio Milos property in Florida. We feature an unsurpassed indoor and outdoor setting within a lush, garden environment. It’s among the sunniest of the Milos restaurants, with stylish seating overlooking the Intracoastal Waterway and Palm Beach Island.

SUMMARY

The Floor Manager will oversee daily operations of the dining room, ensuring exceptional service, coordinating staff, and managing guest relations. This role requires strong leadership, attention to detail, and the ability to maintain a polished and professional atmosphere in a high-end dining environment.

ESSENTIAL RESPONSIBILITIES

• Oversee the setup, service, and breakdown of the dining area.
• Ensure all areas are clean, well-organized, and ready for service. Follow the established opening and closing duties and documents as applicable.
• Monitor dining room ambiance, including lighting, music, and temperature.
• Greet and engage with guests, ensuring a personalized and memorable experience.
• Handle reservations, seating arrangements, and special requests.
• Address and resolve guest complaints or concerns promptly and professionally. Be sure to follow up with the rest of the management team to find resolution and avoid future issues.
• Supervise and support service teams, including hosts, bartenders, runners etc.
• Train new employees on service standards, menu knowledge, and restaurant policies according to expectations.
• Conduct pre-shift meetings to communicate daily specials, VIPs, and service expectations.
• Ensure adherence to Milos ethos, philosophy and service standards, including timing, presentation, and etiquette.
• Monitor table turnover and ensure efficient coordination between kitchen and dining room.
• Assist in serving and clearing tables as needed, especially during peak times.
• Monitor and maintain inventory of front-of-house supplies, including linens, tableware, office supplies, menus and more.
• Coordinate with the back-of-house team to ensure adequate supply levels.
• Assist in Monthly inventory as needed.
• Assist in managing cash handling procedures and daily sales reports. Including reconciliations, cash outs etc.
• Support the General Manager in budgeting and forecasting as needed.
• Monitor and manage labor throughout the shift. Review and adjust timecards at the end of each night for accuracy.
• Monitor and control bar program for accurate recipe compliance, cash handling and service.
• Ensure adherence to all health and safety regulations, including food safety and sanitation standards.
• Conduct regular inspections to maintain compliance.
• Assist in planning and executing private events and special functions.
• Coordinate with event planners and clients to ensure all details are executed flawlessly.

KNOWLEDGE, EXPERIENCE AND SKILLS

PHYSICAL REQUIREMENTS

estiatorios Milos is an Equal Opportunity Employer.