SAP Technical Support SpecialistfirstPRO, Inc • Newark, DE, United States
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SAP Technical Support Specialist
firstPRO, Inc • Newark, DE, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.temporary]
[job_card.job_description]Hands-on experience supporting SAP S / 4HANA environments. Familiarity with ServiceNow or similar ITSM tools. Strong troubleshooting skills across both ERP systems and hardware / workstation support. Ability to write and maintain clear, user-friendly knowledge articles. Willingness to be onsite as required and participate in after-hours / on-call rotations.
We are seeking an SAP Technical Support Specialist to join our client's team on an 18-month contract, providing hands-on support for SAP S / 4HANA in a dynamic enterprise environment. This role blends ERP support, incident triage, knowledge management, and on-site hardware assistance. The ideal candidate has strong SAP troubleshooting skills and thrives in a fast-paced, customer-focused support setting.
Responsibilities :
- Provide first-line SAP S / 4HANA support, diagnosing and triaging ERP incidents.
- Manage and resolve tickets through ServiceNow, ensuring accurate documentation and timely follow-up.
- Build, maintain, and improve ERP knowledge articles to support end users and internal teams.
- Deliver on-site support (1–3 days per week) in Newark, DE, including hardware and workstation troubleshooting, device setup, and general site support.
- Collaborate with cross-functional teams to escalate and resolve complex SAP issues.
- Participate in after-hours and on-call rotations for critical production support.
Requirements :
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Technical Support Specialist • Newark, DE, United States
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