Call Center LeadVirtualVocations • Coral Gables, Florida, United States
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Call Center Lead
VirtualVocations • Coral Gables, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Call Center Lead to join their growing team.
Key Responsibilities
Respond to inbound phone calls and process provider and member inquiries
Resolve customer service or billing complaints and document interactions
Educate providers on claims submission and follow up on inquiries
Required Qualifications
High School Diploma or GED equivalent
Previous experience with computer applications, such as Microsoft Word and PowerPoint
Previous customer service-related experience
Strong familiarity with Federal support, Atrezzo, EvoBrix, and Genesys
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Call Center • Coral Gables, Florida, United States
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