Technical Support EngineerVirtualVocations • Los Angeles, California, United States

Technical Support Engineer

VirtualVocations • Los Angeles, California, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Support Engineer L1.

Key Responsibilities

Provide post-implementation support and troubleshooting for storage hardware and software products

Monitor storage environments remotely and manage open tickets, ensuring timely updates to customers

Develop customized solutions for customers and maintain positive relationships post-sale

Required Qualifications

BS in a technical discipline or equivalent industry experience

In-depth technical knowledge and problem analysis skills

Excellent troubleshooting skills

Preferred 4+ years of experience in technical support for storage or enterprise-level infrastructure products

Familiarity with operating systems such as Linux, Unix, and Windows

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