Quality Solutions Specialist

General Information

Country : USA

State : New York

City : New York

Office Location : 200 Hudson Street - - - - -

Date posted : 06-Nov-2025

Business Function : Manufacturing / Operations

Position Type : Full-Time / Regular

Description

If you're a driven go-getter who's passionate about sales and eager to learn from the best in the industry, we want to hear from you. Enjoy solving complex problems and thrive in environments where attention to detail and quality are key? Find satisfaction in improving processes and collaborating across teams to drive better outcomes? Has a passion for textiles, product quality, and customer satisfaction?

What You'll Do :

• Investigating product quality issues through testing, inspection, and root cause analysis to ensure accurate and timely resolutions.
• Collaborating with sales and coordination teams to resolve escalated customer concerns, including warranty claims and freight damage.
• Documenting findings and maintaining detailed records using systems like Epicor and UPS call tags to support resolution and accountability.
• Coordinating with suppliers to manage product replacements, issue chargebacks, and ensure compliance with quality standards.
• Managing non-conforming inventory in partnership with inspectors to maintain smooth material flow and minimize disruptions.
• Driving continuous improvement initiatives using lean methodologies and structured problem-solving approaches.
• Providing cross-functional guidance on quality standards, training tools, and best practices to enhance operational efficiency.

Minimum Qualifications

Desired Skills and Experience

Designtex offers a comprehensive compensation and benefits package. To learn more about our company, visit our website at www.designtex.com and www.steelcase.com. Designtex and Steelcase strongly support a diverse workplace and welcome all applicants.

Steelcase and Designtex provide employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.

In compliance with New York City's Human Rights Law, the annual base salary range for this position is $69.000 - $90.000. Please note that salary information is a general guideline only. Steelcase considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education / training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

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