Vice President of Customer Support

A company is looking for a Vice President of Customer Support.

Key Responsibilities

Define and execute the global support strategy to enhance customer experience and platform reliability

Oversee the customer support organization, ensuring quality and efficiency in interactions

Lead the Technical Support team to diagnose complex infrastructure issues and drive continuous improvement

Qualifications

15+ years of experience in Customer Support, Technical Support, or Operations, including 5+ years in executive leadership roles

Proven leadership in IaaS, PaaS, or cloud infrastructure organizations

Experience in scaling global teams and implementing automation in support workflows

Strong operational mindset with knowledge of incident management and support analytics

Experience in Trust & Safety or compliance operations is preferred