L2 Support TechnicianArtech • Santa Clara, CA, United States
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L2 Support Technician
Artech • Santa Clara, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Experience in educating end-users on best practices Knowledge of asset tracking and IT equipment inventory management Understanding of the latest technology trends and process improvements Provide technical support and troubleshooting for hardware and software issues on Windows devices, Office Suite, and other enterprise applications Manage and resolve support tickets through a ticketing system, ensuring timely resolution and accurate documentation Install, configure, and maintain laptops, desktops, printers, mobile devices, and iPads Perform routine maintenance, updates, and patches for operating systems and applications Collaborate with other IT team members to escalate and resolve complex issues as needed Maintain an accurate inventory of IT equipment Competitive benefits package Supportive and inclusive work environment Opportunities for professional development and growth
Title : Santa Clara, CA
Location : Santa Clara, CA or Irvine, CA or Miami Lakes, FL
Duration : 6-12 Months
Salary Range : $30 - $35 / hr on W2
Introduction
Join our dynamic IT team as a support technician where you'll play a crucial role in ensuring the smooth operation of our technology systems. We are committed to fostering a diverse and inclusive workplace where all employees are valued and empowered.
Note - This is a 2nd shift position - 3 : 00 PM - 10 PM Local Time
Required Skills & Qualifications
- Applicants must be able to work directly for Artech on W2
- Above average understanding of Windows operating systems and Office Suite (e.g., Word, Excel, Outlook, PowerPoint)
- Experience with ticketing systems such as ServiceNow or similar platforms
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
- Excellent verbal and written communication skills, with a customer-focused attitude
- Ability to work independently and prioritize tasks in a fast-paced environment
- Proficiency in basic networking concepts (e.g., Wi-Fi setup, troubleshooting connectivity issues)
- Familiarity with mobile device management (MDM) platforms such as Intune
Preferred Skills & Qualifications
Day-to-Day Responsibilities
Company Benefits & Culture
For immediate consideration please click APPLY to begin the screening process with Alex.
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