Service Writer (Coach-Net Only)

General Position Description Under the supervision of the Dealer Service Manager, Dealer Service Agents (Service Writers) are responsible for processing inbound and outbound calls to schedule service appointments at select BCRV dealerships. They will provide the highest quality service while ensuring that the caller's needs are met. Dealer Service Agents will focus on meeting monthly goals, in NPS, CSAT, AHT, and more. Work

Location and Schedule Location: Hybrid (2 days in office REQUIRED) Grapevine, TX Work Week: 40+ hours, including at least 1 weekend day.

COMPENSATION: $18/hourly

WHY BLUE COMPASS RV:

* Training and Development Programs

* Structured Career Path

* Medical, dental, vision, disability, FSAs, and life insurance

* Paid Time Off and paid holidays

* 401K

* Pet Insurance

* 5-day work week

* Gas Discount

* Employee Assistance Program

* Referral Program

* Legal Coverage

* Identity Theft Protection

* And so much more.

Responsibilities and Duties

* Scheduling appointments at select BCRV dealerships

* Educate and explain BCRV appointment setting

* Handling complaints/escalations

* Dealership questions

* Answering questions about services offered

* Log all calls into the appropriate CRM system

Requirements:

* Minimum 1 year of Coach-Net Support experience.

* Excellent Customer Service Skills.

* Good verbal / written communication skills.

* Good analytical and problem-solving skills.

* Computer/keyboard experience and Internet knowledge.

* Ability to function in a team environment.

* Ability to think outside of the box.

* Ability to learn/utilize CRM systems

* Ability to work varied shifts and varied days off as needed.

* Bilingual-English, French, or Spanish is desirable but not required.

Competencies

* Attendance/Punctuality Is consistently at work and on time, ensures work responsibilities are covered when absent.

* Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

* Problem Solving Identifies issues on the call and responds appropriately; suggests alternative solutions; Uses reason even when dealing with emotional topics.

* Interpersonal Skills Focuses on solving conflict, not blaming; Maintains confidentiality; Listens without interrupting; Keeps emotions under control.

* Oral Communication Speaks clearly, persuasively and maintains a balanced tone in positive or negative situations; Listens and uses clarification; Responds to questions.

* Written Communication Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information.

* Teamwork exhibits objectivity and openness to others' views, gives, and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, supports other's efforts to succeed.

* Judgment Exhibits sound and accurate judgment, makes good decisions, keeps manager informed and includes appropriate people in the decision-making process.

* Dependability Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or notifies appropriate person of possible delays and/or issues.

* Initiative Volunteers readily, asks for and offers help when needed.

TRAINING AND CAREER GROWTH: At Blue Compass RV, we offer training like no other in the industry. Whether you're just starting out or have years of experience, we're committed to helping you level up your skills and grow your career. We don't just train you-we invest in your future.

WHAT WE HAVE TO OFFER

Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us.

Join the Blue Compass RV family and help us keep America's adventures rolling. Apply now and start your journey today! Blue Compass RV - Where your career hits the open road.