Operations Support Specialist, Expert

Operations Support Specialist

Location : Sacramento, California

Job Category : Compliance / Risk / Quality Assurance

Job Level : Individual Contributor

Business Unit : Operations - Other

Job Location : Sacramento

Department Overview : The Safety and Infrastructure Protection Team (SIPT) serves under the Wildfire Operations (WO) Wildfire, Emergency and Operations (WEO) organization and performs wildfire mitigation, wildfire prevention, asset protection, and emergency fire response to support PG&E's stand that catastrophic wildfires shall stop. The purpose of the SIPT organization is to safeguard PG&E coworkers and our communities by protecting our infrastructure through ignition containment, hazard mitigation, and emergency response. To accomplish this, the team performs a wide range of emergency response, wildfire mitigation, and routine work activities.

Position Summary : Operations Support Specialists work in a round-the-clock / 365-day operation. They receive information and requests for assistance from various sources, including SIPT field units, HAWC, PSS Team, Fresno Dispatch, and by monitoring agency radio communications. They work in conjunction with field supervisors to evaluate the need for response to various types of incidents including Fires, 911 standby, EPSS outages, emergency switching and emergency work. They assign and track resources utilizing a resource management platform throughout the service territory.

Salary Range : This job is also eligible to participate in PG&E's discretionary incentive compensation programs Bay Area $114,000 - $162,800

Job Responsibilities

• Perform SIPT internal and external communications and handle escalated situations / issues.
• Provide situational awareness to company leadership and other Functional Areas and internal partners.
• Lead training with SIPT and other groups.
• Lead mentoring, training and on-boarding of new Operations Support Specialists.
• Ensure Standard Radio Operating Procedure policies and command and control procedures are followed.
• Solicit feedback internally and from other Functional Areas and incorporate feedback into process and improvement recommendations.
• Perform routine staff work and challenging dispatch duties.
• Assist with Supervisory level tasks if needed.
• Provide SIPT situational updates during group meetings and / or calls.
• Facilitate operational briefing and planning meetings.

Qualifications

Minimum :

Desired :