Onboarding Success Manager

A company is looking for an Onboarding Success Manager.

Key Responsibilities

Design and deliver scalable customer engagements during key journey milestones, including onboarding and early adoption efforts

Develop trusted advisor relationships with customers, ensuring maximum value from solutions throughout their lifecycle

Guide customers through the onboarding phase, focusing on change management, communication planning, and technical enablement

Required Qualifications

5 years in Customer Success with experience managing large customers and complex SaaS products

Experience driving adoption during the customer onboarding phase (first 60-90 days)

Proven ability to build and launch customer journey programs with defined success metrics

High level of technical expertise, particularly with Jira, Confluence, and Loom

Familiarity with agile methodologies, project management, and IT service management