Job Description
Job Description
Position Summary
The Security Manager designs and maintains the physical security program at NBU. Supervises, coordinates, directs and manages the daily activities of Security Officers and provides armed security services to NBU property and facilities. Provides emergency response services, responds to security incidents and performs special assignments to protect life and property. Manages deployment and maintenance of security equipment and resources.
Essential Duties & Responsibilities
- Selects, maintains, and implements frameworks, policies, and procedures for a comprehensive physical security program at NBU. Participates in establishment of departmental goals, objectives, plans, policies, and procedures and budget.
- Provides leadership and direction to security staff. Hires, trains, assigns work, evaluates and manages performance of subordinate staff in compliance with human resource policies and handles all aspects of staff supervision.
- Maintains awareness of department issues and responds to employee needs and concerns.
- Communicates with employees to ensure accurate and timely dissemination of information.
- Coordinates and administers daily security activities directly and through subordinates.
- Schedules work assignments and deployment of human resources in assigned patrol area and transmits orders to subordinate officers for execution.
- Establishes performance expectations, prepares performance appraisals and addresses personnel issues, performance issues and citizen complaints.
- Coordinates training for new security officers. Ensures they attend required training and ensures they understand NBU and departmental policies. May provide field training.
- Participates in monitoring and controlling departmental expenses (i.e. overtime, mileage). Approves subordinate timesheets and purchases.
- Supervises and participates in the patrol of NBU property.
- Provides elevated level of security response and incident reporting as required for Critical Infrastructure sites.
- Contacts police officers when required for the apprehension of suspects and other emergencies.
- Maintains knowledge of current laws, regulations, policies, and procedures. Maintains awareness of physical security best practices through training, relationships with other utilities, and continuous learning.
- Comprehends and makes inferences from written materials including state statutes, department policies and operating procedures in order to provide security services.
- Learns job related material through verbal instruction, observation on the job, structured lectures in a classroom setting and reading with regard to procedures, methods, state statutes and departmental policies and procedures.
- Ensures subordinates understand and adhere to NBU and departmental policies.
- Writes and files reports as required.
- Operates electronic security equipment (i.e., CCTV, video recorders, card access, 2-way radios and alarm equipment).
- Requests and reviews visitor and contractor documents and driver's licenses (DL).
- Patrols assigned NBU facility and / or stands assigned post to detect and prevent crime.
- Performs defensive tactics to affect an arrest by a police officer and / or maintain control.
- Assists individuals with special needs and escorts employees and visitors as requested.
- Assists emergency medical personnel as needed.
- Reports security violations and equipment failures and other security or safety related situations to supervisor.
- Conducts physical security investigations.
- Performs special assignments to protect life and property.
This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.
Knowledge, Skills and Abilities :
Knowledge of chain of command and incident command proceduresKnowledge of conflict management techniquesSkill in providing leadership, direction and supervision to staffKnowledge of security investigation methodsKnowledge of card access systemsKnowledge of alarm systemsKnowledge of security camera operation (CCTV)Knowledge of departmental security policies and all NBU post orders, including having acknowledged understanding of such policies and ordersKnowledge of NBU's safety and environmental policies, practices and proceduresSkill in planning, scheduling, prioritizing and coordinating work within assigned work areaSkill in reading, interpreting and understanding diagrams and mapsSkill in the use of firearms, demonstrated through successful completion of all firearms qualifications per departmental standardsSkill in the use of OC Pepper SpraySkill in the use of defensive tacticsSkill in training others and communicating complex information to less experienced personnelSkill in influencing othersAdvanced skill level in incident reportingBasic skill in office productivity applications (such as email, word processing, spreadsheets, etc.)Ability to remain alert and attentive to job requirements and co-workersAbility to administer emergency care under high stress conditionsAbility to balance and manage competing high priority work demandsAbility to work without direct supervision; reliability; ability to participate in situations with courage, refrain from abusing authority invested in official role and assume command presence in conflict situations and choose appropriate deployment methods during actual or anticipated emergenciesAbility to reason logically; apply discretion in maintaining confidentiality of information; observe and interpret what is observed; evaluate situations and people effectively; apply good judgmentAbility to control's one temper, maintain objectivity; take criticism, function under verbal or physical stress; use authority effectively; function in different roles; work under hazard and hostile conditions for long periods of time.Ability to demonstrate work ethic and behavior that promotes the mission, values and goals of Public SafetyWork Environment :
Some work hours are spent in a facility, field or office environmentSome work hours are spent in a rugged outdoor environment including traversing rugged natural terrain involving significant distancesWork may involve weekends, holidays and non-standard hoursWork may involve providing 24 / 7 / 365 on-call support on a rotating basisWork involves call-outWork involves exposure to noiseWork requires use of protective equipmentWork involves exposure to various and sometimes extreme weather conditionsWork involves exposure to natural hazards such as fire ants, snakes, wasps and other stinging insects and other wildlifeWork requires response time within 45 minutes to designated service areaWork requires passing criminal background checkPhysical Demands :
Frequently lifts and carries up to 50 pounds in handling law enforcement and emergency gear. Work involves standing and / or walking including significant distances (up to 10 miles) in a utility facility and / or outdoor environment including traversing rugged and uneven natural terrain within sites covering several hundred acres that include various elevations and up to 45 degree slopes. Occurs frequently on concrete or in tall grass, mud and water and occasionally on all types of surfaces and terrain, including rough terrain, rock or uneven ground, or areas presenting obstacles such as trees and bushes with garbage and debris. Duties involving standing and walking include foot patrol, providing emergency medical response, performing firearm qualifications, apprehending suspects, talking to suspects, and questioning witnesses at a crime sceneWork involves frequent sitting during extended times of driving to various parts of the patrol area and while driving on patrolWork involves finger / hand manipulation in using a keyboard and mouse to complete daily logs and write reports less than 20 percent of the timeWork involves finger / hand manipulation in using hand tools and operating equipment including discharging weapon and pepper sprayWork involves climbing, crawling, crouching or other non-sitting positions while performing security work less than 20 percent of the time. All types of body positions are assumed to varying degrees. Depending on the nature of the calls, the officer may be required to assume bending, or twisting in order to : apprehend a suspect in a narrow, small or cramped space; climb onto roofs, climb stairs, climb ladders to apprehend a suspect or assist in rescue; jump or climb over fences or other obstacles; handcuff or restrain a suspect who is brought to the ground; maneuver around, through, or under various kinds of obstacles; assist an elderly or disabled person onto a stretcher or chair from the floor or ground; extract an accident victim from the vehicle; move vehicles or assist stranded motorists; and perform drowning rescues.Work involves finger / hand manipulation in shooting firearms and other defensive weapons less than 20% of the timeLifts up to 50 pounds for short periods of time to change a flat tire less than 20% of the timeLifts and carries up to 120 pounds for up to 50 feet in moving a person requiring medical assistance less than 20% of the timeLifts up to 3 pound firearm for 10 minutes at a time or more in shooting situations less than 20% of the timePushes or pulls up to 1,000 pounds in moving vehicles off the road less than 20% of the timePushes or pulls up to 50 pounds in pushing open doors or windows; moving obstacles; and opening gates to facilities less than 20% of the timePushes or pulls up to 120 pounds in pulling victims from accident scenes less than 20% of the timeWork involves lifting up to 50 pounds from the floor to the waist less than 20 percent of the timeWork involves climbing of ladders less than 20 percent of the timePerforms work at chest level or higher, including overhead full arm extension holding up to 50 pounds less than 20 percent of the timeGENERAL RESPONSIBILITIES
Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines or negatively affect direct reports' ability to do their jobs when applicableAdhere to NBU safety guidelines and practices at all times and in all situationsMaintain a clean and safe work area, office, field site and vehicle as applicableMaintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documentsDevelop & maintain effective customer service skills for communications with co-workers, customers and the public in generalAdhere to NBU policies and proceduresExemplifies NBU Core Values of Stewardship, Team, Integrity, Culture, and SafetyParticipate in and support initiatives to reach annual NBU Performance MeasuresFormal Education and Work Experience Requirements
Degree / Diploma Obtained : Bachelors
Work Experience Time Frame : Seven Years or More
Field of Study : General Studies
Other Minimum Qualifications
Seven or more years of experience in security, first responder, or militaryTwo or more years’ experience in security or relevant field or equivalent experience in a supervisory positionDriver’s licenseAbility to obtain Texas Crime Information Center / National Crime Information Center (TCIC / NCIC) CJP certificationComplete National Incident Management System (NIMS) certificationAbility to obtain First Aid / Cardiopulmonary Resuscitation (CPR) / Automatic External Defibrillator (AED) certificationRequires successful completion of fitness for duty examination annuallyPass the CJIS fingerprint-based background investigation according to the State of Texas standards Maintain currency with all CJIS training requirements