Rehabilitation Check-in / out Clerk

ESSENTIAL FUNCTIONS :

• Communicating with patients and scheduling patient appointments as well as confirming future appointments and phone confirmation of next day evals.
• Communicate visit cost to patients and explain as needed patient benefits.
• Collect patient payments and pull visit totals and batch collections at end of the day.
• Communicating with rehabilitation staff and therapist as needed to clarify referral requests and scheduling needs.
• Collect and verify patient demographics and insurance information and pull in-take packets for following day. Scan documents into EMR as needed.
• Assists Rehabilitation Front Office Supervisor in special projects.
• Answer incoming Rehabilitation Department phone calls and check faxes.
• Assist in maintaining goals for quality patient care, patient satisfaction, and treatment compliance through service to patient needs and request in the capacity of the position.
• Manage patient cancelations per department protocol including scheduling from wait list.
• Assist in creating new patient charts.
• Confirm DME proof of delivery and ABN documents.
• Schedule progress notes due.
• Maintains patient confidentiality.

The job holder must demonstrate current competencies for job position.

Requirements

EDUCATION :

High school diploma or GED required. Bachelor's degree preferred.

EXPERIENCE :

One year of experience in out-patient rehabilitation preferred.

KNOWLEDGE :

SKILLS :

ABILITIES :

ENVIRONMENTAL / WORKING CONDITIONS :

Normal office environment. Some travel within community.

PHYSICAL / MENTAL DEMANDS :

Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard. Ability to lift 25 lbs. Demands of occasional kneeling, squatting, and overhead lifting.

ORGANIZATIONAL REQUIREMENTS :

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.