VP, Agency Operations

We are a well-established independent agency and thriving music business, built to help ambitious brands harness the power of culture to solve their biggest challenges. As a unique mix of experts in culture, technology, and storytelling, we are united by a passion to grow brands in ways that advertising alone can never do.

We are an entrepreneurial business – not a traditional “ad agency.” That means we value resourcefulness and tenacity just as much as we value creativity and intelligence. In 2022, Translation was awarded the number three spot in Ad Age’s Agency A-List and AdWeek’s Multicultural Agency of the Year. One year before, Translation was awarded Ad Age’s Small Agency of the Year. We’re unapologetically ambitious, but we’re also a tight-knit crew.

We are looking for a VP, Agency Operations to join Translation. The VP, Agency Operations is a senior leadership role responsible for the overall operational efficiency, financial health, and scalability of the agency. This leader will bridge the gap between creative vision and business execution, ensuring that our systems, processes, and resources enable our teams to deliver exceptional, impactful creative work on time and on budget. This position requires a strategic thinker who can design and implement operational frameworks that support a high-growth, fast-paced, and highly creative environment.

Please note that this role is a Hybrid role : four days in office and one day remote.

What You\'ll Do

• Agency Process and Workflow Optimization
• Design & Implement Processes : Establish, document, and continuously optimize agency-wide Standard Operating Procedures (SOPs) for the entire project lifecycle, from client brief and scope definition through creative execution, production, delivery, and post-project review.
• Creative Operations Management : Work closely with Creative, Account, and Program Management teams to streamline creative workflows, production processes, and asset management to maximize creative output and quality.
• Technology & Tools : Evaluate, select, and manage the agency\'s operational technology stack (e.g., project management software, resource planning tools) to drive efficiency and transparency.
• Onboarding & Training : Partner with the People team and agency leadership to assess training needs including agency-specific onboarding & integration.

Financial & Business Management

Team Leadership and Management

Knowledge, Skills and Abilities

Minimum Qualifications

Preferred Qualifications

About UnitedMasters, Inc.

UnitedMasters Inc. represents the creative solutions company, Translation, and the leading software and services platform for independent creators, UnitedMasters. UnitedMasters enables ownership, exposure, and new paths for financial return for independent creators, while Translation helps brands leverage the power of contemporary culture to achieve transformational growth. Combined, UnitedMasters, Inc. is the world’s leading marketplace for cultural capital, connecting independent artists and brands to realize a future in which all creators own their future. Backed by Alphabet, Andreessen Horowitz, and Apple, UnitedMasters, Inc. is reimagining how brands and artists come together to tell their stories, build profitable growth, and push culture forward.

Salary Hiring Range : $225,000 - $275,000

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