Customer Feedback Associate

Job Title : Customer Feedback Associate

Location : Fountain Valley, CA 92708

Duration : 0-6 Months

Shit : 1st Shift

Pay Rate : $25.00-$32.00 / Hour

Major Responsibilities :

Work with management to develop and implement standards and procedures to enhance overall dealer sales and service operations processes to improve dealership performance and raise dealers who are performing at sub-standard levels through process and product initiatives. Develop tracking tools to gauge process improvement and internal department / division and dealer / regional standing versus objective.

Support the Sr. Manager, Retail & Customer Feedback, as a SME for the Hyundai Retail Experience Survey Interference Program and the unusual activity report. Investigate, discuss, and document discussions surrounding survey interference and unusual activity. Act as clearinghouse for many processes, region lists, and signed forms.

Support management with the retail-facing customer feedback programs including collaborating and training field representatives in specific areas of the Hyundai Retail Experience Survey Program.

Support management to report on the Hyundai Retail Experience Survey Interference Program. Responsible for contact report documentation, maintaining support documentation, and improving the current process of programs.

Follow process steps for the survey interference program and enhance unusual activity report understanding with field representatives.

Leverage AdobeSign for Dealer interference strike letters.

Qualifications :

Bachelor's degree preferred

Three years of experience in a similar field preferred

Prior experience at an automotive dealership and / or OEM is preferred -not a be all end all 1) Experience in customer service and process improvement preferred

Knowledge of automotive dealer terminology helpful (e.g., ROs, RDRs, Customer Pay, Warranty, DMS)

Skills / Knowledge :

Excellent written, communication and interpersonal skills

Proficiency with Microsoft office-based software programs - Microsoft Office, Word, Excel, PowerPoint, Teams, and Outlook

Self-motivated, team-oriented, and strong time management skills to prioritize deadlines