TD Team Member

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission : For the People.

Summary

The TD Team Member plays a critical role in safeguarding the integrity of our case evaluation process. This position is responsible for reviewing cases recommended for turn-down by attorneys and case staff, ensuring decisions are well-founded, thoroughly documented, and consistent with firm standards. Beyond case review, the TD Team assesses client interactions throughout the case lifecycle to confirm that every touchpoint reflects our values of professionalism, empathy, and excellence.

This role demands exceptional analytical ability, sound judgment, and independence, along with a solid understanding of personal injury and premises liability law.

Responsibilities

• Review all cases within assigned territory that attorneys or case managers have recommended for turn-down.
• Verify the stated reason for declining the case (e.g., liability issues, client-fired cases, no injury, lack of insurance coverage, no treatment, insufficient damages, ETC).
• Client Experience Quality Review - how clients were communicated with throughout the case life cycle.
• Ensure tone, professionalism, accuracy, and empathy align with firm standards.
• Identify trends in improper turn downs and recommend workflow or training improvements.

Qualifications

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

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