Service Coordinator

Service Coordinator

Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We believe our greatest asset is our people, and we are committed to hiring team members who are passionate about delivering industry-leading experiences to our customers across HVAC, refrigeration, critical environments, custom metal fabrication, energy performance, and specialty mechanical projects.

As a Service Coordinator, you will play a key role in supporting our service team and delivering an exceptional customer experience. This role focuses on three main areas:

• Administrative and operational support scheduling, documentation, customer communication
• Inventory and parts management accurate procurement, tracking, and processing
• Service coordination supporting field technicians and acting as dispatch backup to ensure smooth operations

If you are detail-oriented, strong in problem-solving, and thrive in a customer-focused environment, we invite you to consider joining our team!

What We Offer

A strong investment in your future through employee engagement, team support, career development, and mentoring

A comprehensive benefits package, including:

• Medical, dental, disability, and life insurance
• 401(k) with company match
• Competitive PTO, holidays, and additional incentives

What We Ask of You

Collaborate effectively with the Service Team to streamline operations and enhance service delivery

Deliver an excellent customer experience through clear, professional communication

Keep internal and external stakeholders updated on schedules, challenges, and important information

Manage parts purchasing, tracking, and follow-up to support timely service completion

Coordinate vehicle and tool maintenance, ensuring repairs are scheduled and spare vehicles are available

Support administrative tasks and special projects to maintain efficiency and operational excellence

Experience & Competencies

Associate's degree in accounting or business preferred

23 years of billing or administrative experience, ideally within a service-related industry

Strong organizational skills and high attention to detail

Proficiency in MS Office (Word, Excel, Outlook); GP experience is a plus

Excellent customer service skills, including strong verbal and written communication

Ability to work collaboratively in a team-oriented environment

Professionalism, integrity, and a positive attitude

Compensation & Benefits

Danforth offers a competitive compensation and benefits package, including medical, dental, vision, life, disability, paid time off, and a 401(k) with company match. The estimated compensation range for this role is $45,000$55,000, depending on education, qualifications, experience, and location.

John W. Danforth Company, an EMCOR Company, is an equal opportunity employer committed to a workplace free from discrimination. All qualified applicants will be considered without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.