Desktop Support Engineer

Job Description

Job Description

Salary : $20-$26 / hr

About Us

Were a growing MSP in San Diego that believes great IT starts with great people. Our team supports local businesses with technology that keeps them productive, secure, and confident every day. We invest in our employees with hands-on experience, ongoing training, and real opportunities to advance. Youll work alongside supportive colleagues and build lasting relationships with the clients you help. At IT TechPros, your ideas matter, your growth is a priority, and your work has a visible impact.

Role Overview

As Desktop Support at IT TechPros, youll provide hands-on support to keep client IT systems running smoothly. This role is similar to Help Desk but includes more direct client interaction, weekly on-site visits, and oversight of projects. Youll also address deeper technical issues that require physically interacting with devices or exploring system configurations. Working collaboratively with the team, youll build strong client relationships and help ensure a positive experience for every client.

Key Responsibilities :

• Conduct on-site visits to clients, ensuring IT projects and systems are progressing efficiently.
• Respond to service requests (email, phone, remote tools, or on-site) for desktops, laptops, printers, scanners, and other peripherals.
• Troubleshoot hardware, software, and operatingsystem issues (Windows, Office / Microsoft365, standard productivity software) and resolve or escalate as needed.
• Set up and configure new user workstations; perform user onboarding / offboarding (account setup, permissions, required software).
• Maintain accurate, up-to-date documentation of support tickets, solutions, and user environments.
• Communicate clearly with clients breaking down technical concepts, offering user guidance and support.

Interpersonal Skills

What We Offer

Tier 2 / Desktop Support handles more advanced troubleshooting, software / hardware issues, and escalated tickets. Candidates without prior Desktop or relevant IT support experience should not apply.