Advanced Medical Support Assistant

Summary

This position is located under the Health Administration Service (HAS). This position continually supports the mission, vision, and values of the VA Healthcare System. The Advanced Medical Support Assistant provides medical administrative support to Veterans Hospitals and Clinics throughout HAS. The Advanced Medical Support Assistant is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.

Duties

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The Advanced Medical support assistant (AMSA) plays a critical role in coordination patient care across various healthcare services, ensuring seamless scheduling and support within the VA System. This position requires strong attention to detail, the ability to manage multiple task efficiently, and a commitment to providing excellent patient service.

Advanced Medical Support Assistant Duties consist of but are not limited to the following :

• Performs data entry, updates and verifies demographic information, no-show information.
• Schedules appointments and collects insurance information.
• Initiates and carries out a variety of administrative duties in support of patient care.
• Responsible for checking patients in upon arrival.
• Coordinates with team members to assure that patients are seen at their scheduled time within the clinic setting.
• Processes new enrollees and transfer patients by using Register Once, when needed.
• Serves as customer service relations provider and assists in the resolution of Veterans' concerns.
• Trains unit members in the accomplishments of new task or projects.
• Utilizes computer technology to ensure continuity of care through accurate patient information, communication and documentation.
• Responsible for validation of patient demographic and insurance information.
• Acts in the capacity of liaison between patients, team members as well as specialty and ancillary services

Work Schedule : The Bay Pines VA Medical Center is a 24 / 7 operation and has openings for various shifts and locations including Bay Pines, Cape Coral, Naples, & Sebring, FL.

Available tours are listed below : 6 : 30am-3 : 00pm, 7 : 00am-3 : 30pm, 7 : 30am-4 : 00pm, 8 : 00am-4 : 30pm, 8 : 30am-5 : 00pm, 9 : 00am-5 : 30pm, 9 : 30am-6 : 00pm, 10 : 00am-6 : 30pm, 3 : 30pm-12 : 00am, 11 : 30pm-8 : 00am to include weekend and holiday coverage.

Relocation / Recruitment Incentives : Not authorized.

Functional Statement : 70675F.

Requirements

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Conditions of employment

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification / licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements :

OR,

OR,

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations : One-year equivalent to at least next lower grade level (GS-5).

Medical Support Assistant (Advanced), GS-679-6.

Experience. One year of experience equivalent to the GS-679-5 grade level.

Assignment. The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and / or care in the community resources. Recommend changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. MSAs at this level develop and / or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams , VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.)

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below :

The full performance level of this vacancy is GS-6.

Reference : VA Handbook 5005 / 117, Part II, Appendix G45, dated August 1, 2019. Medical Support Assistant Qualification Standard GS-0679. For more information on this qualification standard, please visit

Physical Requirements : The Advanced Medical Support Assistant work is mostly sedentary; however, some walking; standing, and carrying light items are required. Light filing, sometimes involving working close to the floor, is involved. Wrist and back protection can be provided to minimize the risks associated with prolonged use of automated data processing equipment.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration / Operations, Security, and Preparedness (HRA / OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.