Enterprise Architect, Fellow

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Role Overview

PTC is seeking an experienced Enterprise Architect to lead the design, implementation, and transformation of large-scale PLM-ERP-MES integrations within our global Customer Success PLM Segment Hub. The Enterprise Architect will serve as both a technical expert and strategic leader, overseeing the design, optimization, and promotion of best practices for integrating Windchill PLM with enterprise ERP and MES systems and processes. This individual will offer comprehensive subject matter expertise in enterprise PLM, ERP, and MES systems and processes, acting as a trusted advisor for PTC, its clients, and partners regarding architecture and business strategies at the convergence of these platforms. This position plays a critical role in shaping architectural strategy for integrated Windchill deployments across global strategic accounts, ensuring alignment with business goals, technical standards, and customer success objectives.

Key Responsibilities

Best Practice Development & Scale

Define, develop, and disseminate Windchill PLM architecture and implementation methodologies, frameworks, and accelerators for scalable, repeatable deployments.

Spearhead the development and global scaling of best practices for PLM-ERP-MES integration, collaborating with internal Product, Professional Services, and Technical Enablement teams as well as PTC's System Integrator ecosystem.

Establish and promote best practices for business process transformation and organizational change management in relation to PLM-ERP-MES integrations, supporting cohesive product development and industrialization strategies.

Enterprise Architecture & Strategy | PLM-ERP-MES Integration Focus

Develop and maintain reference PLM-ERP-MES architectures, solution blueprints, and enterprise integration frameworks.

Architect and implement robust end-to-end integration strategies between Windchill PLM and ERP and MES systems, including BOM transformation and synchronization, change management, configuration management, manufacturing and process planning, supply chain, quality, service, and regulatory data exchange.

Establish governance protocols for product and manufacturing data quality, lifecycle traceability, and reuse across PLM, ERP, and MES systems.

Design and manage enterprise master data models for optimized enterprise processes, system interactions, and cross-discipline data associativity.

Define and evolve the Windchill enterprise architecture strategies, ensuring scalability, performance, and alignment with Digital Thread and enterprise transformation initiatives.

Implementation Leadership & Strategic Customer Engagements

Partner with our implementation and technical enablement teams to provide enterprise PLM-ERP-MES process and architecture leadership across the customer lifecycle.

Recommend and validate frameworks, accelerators, and best practices for efficient and successful implementation.

Provide architectural and governance oversight for strategic customer engagements across global accounts.

Mentor PTC Professional Services teams on Windchill system architecture and enterprise integration best practices.

Cross-Functional Collaboration

Play a leadership / advisory role in New Product Introduction deliverables and readiness planning, technical enablement content and certification development, and product feedback loop processes.

Work closely with Product Management, R&D, the Enterprise Deployment Center, other Segment Hubs, and our customer-facing field teams to influence product direction and ensure world‑class customer experience.

Provide subject matter expertise for internal and customer-facing Digital Thread / Digital Transformation initiatives spanning other PTC Product Segments (e.g., ALM, CAD, IoT, SLM, etc.) and organizations.

Community of Practice & Partner Advisory

Evangelize PLM-ERP-MES and industry-specific expertise through the PLM Community of Practice and PTC's Partner Network.

Contribute to the PLM Community of Practice by sharing technical insights, customer stories, and best practice materials.

Provide advisory services and mentorship for strategic PTC partners.

AI Enablement & Digital Innovation

Support the evolving role of Artificial Intelligence (AI) in PTC solutions, including the integration of AI-driven capabilities into Windchill PLM, systems integration, and data orchestration.

Advise on the adoption and implementation of AI technologies to enhance customer business processes, data analytics, automation, and decision support.

Required Qualifications

10+ years of experience in PLM-ERP-MES systems architecture, with deep expertise in PLM, ERP, and MES systems and enterprise processes for product development, planning, manufacturing / production, quality, service, and sustainability.

Proven track record of leading / facilitating successful ERP and / or PLM deployments as an implementer and / or administrator.

Extensive experience with integration of Windchill PLM with ERP systems (e.g., SAP S / 4HANA, Oracle Fusion Cloud and NetSuite, Microsoft Dynamics 365, Infor, etc.).

Strong working knowledge of current and emerging APIs for system orchestration and enterprise integration frameworks for PLM, ERP, and MES.

Robust understanding of Windchill PLM, ERP, and MES data models (particularly xBOM, configuration management, and BOP), containers, configuration and customization, enterprise system integrations, performance management, and deployment strategies.

Strong grasp of enterprise master data and Digital Product Traceability / Digital Thread principles.

Knowledge of cloud based infrastructure and technologies (IaaS, PaaS, SaaS).

Experience in software development, build, and deployment (JAVA, JSP, XML, Ant, etc.).

Strong project / program management skills with ability to manage multiple priorities and projects simultaneously in a fast‑paced global environment.

Excellent presentation, communication, and interpersonal skills.

Innovative problem‑solving skills with an ability to balance analytical and creative problem‑solving.

High competency in building and maintaining trusted advisor relationships with customers and internal teams.

High degree of comfort with senior management / executive C‑Level engagement; able to carry executive‑level enterprise architecture discussions and support technical implementation best practice and oversight.

Demonstrated ability to work and adjust across cultures.

Self‑motivated, proactive, and able to work independently and as part of an inter‑disciplinary, cross‑functional, and high‑performing team.

Bachelor's or Master’s degree in Engineering, Computer Science, Information Systems, or related field.

Ability to travel up to 15% across North America; occasional travel to PTC headquarters and internationally.

Preferred Qualifications

Strong working knowledge of ERP business processes, technical capabilities, and implementation frameworks is highly desirable, particularly for SAP solutions.

Experience with integration of Windchill PLM with MES, CPQ, and other enterprise systems.

Expertise in enterprise processes for IT, planning, and / or service and sustainment desired.

Technical familiarity / proficiency in PTC's ALM, AR, CAD, IoT, and / or SLM solutions.

Substantial best practice development experience.

Demonstrated ability to drive AI-enabled innovation in PLM and related business processes.

Strong business acumen with value mapping and technical sales / pre‑sales or business development experience.

Industry expertise in MedTech, Electronics & High‑Tech, Automotive, Aerospace & Defense, and / or Industrial verticals is also desirable but not required.

About PTC's Customer Success Segment Hubs

PTC's Customer Success (CS) Segment Hubs are specialized global teams of domain experts dedicated to accelerating customer outcomes and ensuring exceptional experiences throughout the entire lifecycle. Acting as a best‑practice engine, each Segment Hub drives innovation and continuous improvement by developing and scaling cutting‑edge best practices and partnering closely with PTC's product segments to align go‑to‑market strategies with real‑world customer needs. These Hubs have a cross‑functional makeup (combining Solutions Consulting, Professional Services, and Customer Success Management roles) and split their focus between strategic initiatives and hands‑on field work – driving development of playbooks, methodologies, and training on one side, while on the other engaging directly with field teams as subject‑matter experts to support key sales opportunities, implementations, and adoption programs. They also serve as the voice of the field, feeding insights from customer engagements back into PTC's product and service roadmaps to drive continuous improvement. Within this framework, the PLM Segment Hub – focused on PTC's Product Lifecycle Management domain – leads the charge in championing PLM best practices globally. It equips our field teams and partners with the tools, knowledge, and mentorship needed to deliver world‑class PLM outcomes, and it engages directly on high‑impact customer projects to ensure value realization and success in every PLM deployment.

Why Join Us?

Joining the PLM Segment Hub means being part of an elite group at the forefront of transforming how companies adopt PLM solutions, working with some of PTC's most experienced PLM experts and global partners to deliver transformative PLM solutions for industry‑leading clients. This is a high‑impact role with visibility across strategic initiatives and leadership teams. You will have a range of opportunities to shape and refine the technical landscape within the organization, and you will be working in a dynamic, innovative environment that encourages continuous learning, experimentation, and career advancement.

PTC carefully considers a wide range of compensation factors, which include a candidate's background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between $133,000 - $185,000. The actual pay may be lower or higher depending on a candidate's skills, qualifications, experience, and location and may also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC's benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. PTC endeavors to make ptc.com / careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today's most cutting‑edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.

If you share our passion for problem‑solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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