Front Desk Agent

Overview

The Oasis Hotel & Convention Center is currently seeking career driven individuals who are committed to providing a memorable experience to our guests.

Our award winning hotel is a full service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Housed within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.

The Oasis Hotel & Convention Center is a property structured upon our core values :

Passion - Passionate about who we are and what we do

Respect - Mutual respect and appreciation for our associates and guests

Extreme Service - We strive to be proactive and go above and beyond for our guests to have a positive and memorable experience.

Family & Community- All associates and guests are in the family. We desire to give back to the community and to each other.

Innovation & Uniqueness - We desire to be a true oasis in the region and embrace our identity.

Honesty & Integrity- We believe in being truthful and transparent, while maintaining professionalism, to our associates and guests in all situations, even when the situation is difficult.

Responsibilities

The Guest Service Agent is responsible for providing our guests with extreme guest service, efficient and effective registration and billing services in a professional, friendly manner.

Responsibilities :

• Greets guests in a friendly and professional manner
• Engage each guest and listen attentively to their request.  Resolve in a timely manner.
• Perform accurate check –ins and check-outs of guests daily
• Answer the telephone in a timely and professional manner
• Make reservations both over the phone and in person
• Run daily reports to check reservations for accuracy and identify any special requests
• Responsible for cash float throughout shift and ensures cash drawer balances correctly at the end of shift
• Anticipate and address guest’s service needs
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Lean and adhere to all fire and emergency procedures, to ensure guest safety and security. Participates in evacuation if necessary.

Qualifications

Requirements :

Physical Requirements :

Working Environment