Senior Product Manager

Senior Product Manager

Location : Remote US (East Coast)

Division : Ticketmaster NA (Marketplace)

Line Manager : Director, Product Management

Contract Terms : Full-Time

The Team

The Marketplace Product team at Ticketmaster drives the consumer experience for the online and mobile face of the business, as well as the technology behind it, enabling fans to discover and purchase the music, sports or arts and theater tickets they just can't miss.

The Job

The Senior Product Manager is a pivotal role in the development of Ticketmaster's marketplace and digital ticketing strategy. This individual will have direct and shared ownership of fan-facing products within the Ticketmaster ticket management platform, with the goal of creating a seamless, user-friendly fan experience. The role involves building and maintaining relationships with key members of the Ticketmaster and Live Nation teams. Key areas of responsibility include communication, relationship management, requirements gathering and definition, and guiding initiatives through the product development lifecycle. The role requires someone who is comfortable operating at a fast pace, detail oriented, results-driven, and ready to help evolve our business and the technology behind it to ensure a secure digital ticket experience for fans preparing to attend their next event.

What You Will Be Doing

You are an experienced Product Manager with an entrepreneurial spirit. Passionate and resourceful about problem-solving and user experience. Innovative, dedicated and committed, with demonstrated experience leading cross-functional teams and managing complex interdependencies.

• As a Senior Product Manager, you'll be working on Marketplace products with a focus on secure digital tickets.
• Collaborate with product and engineering leadership to contribute to a strategic product roadmap.
• Drive product and customer experience from concept to launch, working with cross-functional teams of product managers, designers, engineering, and operations across the globe.
• Determine and manage requirements and user stories for both internal and client-facing products and services with input from internal stakeholders and at times external clients.
• Accelerate value delivery by understanding the needs of the business and incorporating those into the roadmap and each deliverable.
• Take ownership of documentation, demos, and sequence diagrams as tools to manage a complex system of interdependencies.
• Develop and track metrics for success to assess assumptions and feature concepts for modifications or future enhancements.
• Work directly with go-to-market teams in order to ensure an impactful launch for all new products and features deployed globally.
• Be the evangelist of assigned product, collaborating with client support, education and marketing teams to communicate product changes to Ticketmaster's clients and fans, and to define go to market strategy.
• Ability to navigate working across time zones, both within the US and the globally as we continue to grow our product offerings for fans worldwide.
• Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed.

What You Need To Know (Skills) :

You (Behavioural Skills)

Benefits & Perks

Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars :

Life at Ticketmaster

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values :

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a