Junior Program Manager

Job Description

Job Description

BCforward is currently seeking highly motivated Program Manager in Phoenix, AZ 85007

Job Title : Program Manager

Location : Phoenix, AZ 85007

Duration : 5-month contract with potential for extension

Pay Rate : $25.00 - $25.50 per hour

Work Schedule : Hybrid (on-site initially for training; transitions to hybrid)

Contract Term : Potential extension or conversion to FTE

Job Summary :

Under the direction of the Labor Market Information (LMI) Director, the Program Manager is responsible for overseeing and managing the Occupational Employment and Wage Statistics (OEWS) survey program. This role combines hands-on program execution with team leadership, ensuring compliance with Bureau of Labor Statistics (BLS) Cooperative Agreement requirements while maintaining data quality, accuracy, and timeliness.

The position supervises OEWS staff and leads survey data collection, validation, reporting, and continuous process improvement efforts.

Key Responsibilities :

Program & Team Leadership

Supervise, coach, and mentor OEWS staff, fostering continuous improvement and high performance.

Assign workloads, monitor productivity metrics, and support staff with survey collection, data entry, and review.

Utilize the Arizona Management System to track performance and implement process enhancements.

Recruit and onboard team members as needed.

Survey Operations & Data Management

Oversee OEWS data preparation, collection, editing, and reporting in alignment with BLS standards.

Coordinate communication with regional and national BLS offices regarding OEWS work statements and reporting requirements.

Manage day-to-day survey operations including report tracking, schedule distribution, QA edits, data imports, and interim / final submissions.

Address Refinement & Data Review

Lead the address refinement process for each OEWS survey cycle, ensuring accuracy of contact information, industry classification, and business status.

Conduct detailed reviews of completed surveys to identify inconsistencies, missing data, or abnormalities compared to standard industry patterns.

Initiate follow-up contacts to clarify or correct survey responses as needed.

Non-Response Follow-Up

Participate in and support non-response outreach efforts via phone, email, fax, and occasional on-site visits.

Ensure response rate targets are met (75% by units or 65% by employment).

Quality Assurance & Estimation Review

Lead post-panel quality assurance reviews to identify and resolve reporting errors.

Review OEWS compare files, regional and national office inquiries, and required data edits.

Analyze preliminary and final OEWS estimates and submit corrections or suppressions according to required schedules.

Collaborate with the Economic Analysis team on estimation questions or special data requests.

Training & Travel

Participate in required on-site training sessions.

Perform limited out-of-state travel as needed.

Required Qualifications :

Minimum 2+ years of experience in a supervisory or managerial role, preferably within data collection or analytics programs.

Demonstrated experience managing data collection initiatives.

Proficiency in Microsoft Excel (minimum 2+ years).

Experience conducting statistical and data quality reviews.

Background in database analysis or data management.

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.