Senior Manager, Billing

Manage Billing Quality Control

Oversee and manage quality control procedures across billing operations to ensure accuracy and compliance.

Develop and implement quality assurance processes, reporting and solutions to improve billing accuracy, reduce errors, and streamline workflows.

Deliver timely and accurate reporting across the billing teams and other cross-functional teams to enhance transparency on billing activities and accuracy.

Audit and review billing transactions for accuracy, consistency, and compliance with internal standards and external regulations.

Team Leadership and Development

Work with billing managers and teams of billing specialists to provide guidance, training, and perform billing accuracy evaluations.

Foster a culture of continuous improvement within the team by encouraging feedback and proactive problem-solving.

Process Improvement

Analyze billing workflows and recommend improvements to optimize efficiency and effectiveness.

Collaborate with the IT and finance departments to integrate automation tools and technologies for enhancing billing processes.

Implement corrective action plans for recurring billing errors or discrepancies.

Compliance and Reporting

Ensure billing processes comply with industry standards, company policies, and applicable laws and regulations, including healthcare billing standards (if applicable).

Prepare regular quality reports for senior management, highlighting trends, key performance indicators (KPIs), and areas needing attention.

Monitor and report on billing issues such as rejected claims, delayed payments, and system inefficiencies.

Cross-Departmental Collaboration

Work closely with finance, operations, customer service, and IT departments to address billing discrepancies, resolve issues, and enhance communication between teams.

Serve as primary point of contact for cross-functional process and technology initiatives, including but not limited to, design, testing and implementation support.

Serve as a point of contact for escalated billing inquiries or disputes, providing resolutions in a timely manner.

Risk Management

Identify potential risks related to billing processes and develop strategies to mitigate them.

Implement internal controls and auditing mechanisms to ensure the integrity of billing data and protect against fraud or billing errors.

Continuous Improvement

Identify opportunities to streamline billing processes and improve efficiency, proposing and implementing process enhancements as needed.

Implement automation and digitization to optimize the billing workflow and reduce manual interventions.

Training and Development

Provide training and guidance to new and existing billing team members on billing procedures, systems, and best practices.

Conduct regular performance evaluations, set goals, and provide feedback to team members to support their professional growth.

Billing Accuracy and Dispute Resolution

Monitor billing accuracy and address any discrepancies or errors promptly.

Collaborate with the customer service and sales teams to resolve billing disputes and customer inquiries effectively.

Reporting and Analysis

Prepare billing reports and key performance indicators (KPIs) for management review, highlighting billing trends and areas for improvement.

Analyze billing data to identify patterns or issues that may impact billing efficiency or revenue recognition.

Customer Relations

Maintain positive relationships with customers, responding to billing-related inquiries in a professional and customer-centric manner.

Work with customers to resolve billing disputes and facilitate successful payment collection.

Compliance and Documentation

Ensure compliance with billing regulations, company policies, and industry standards.

Maintain accurate and organized billing records and documentation.

Skills & Qualifications

Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred but not required as operational experience in billing will be strongly considered.

10+ years of experience in billing or accounts receivable, with at least 3 years in a supervisory or team leadership role.

Strong knowledge of order processing, sales support, billing processes, billing software, and invoicing procedures.

Experience in process improvement and implementing efficiency measures.

Excellent attention to detail and accuracy in billing operations.

Strong analytical and problem-solving skills.

Proficiency in using billing software and ERP systems, specifically SAP.

Excellent communication and interpersonal skills.

Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.