Service Advocate

A company is looking for a Service Advocate - Fully Remote.

Key Responsibilities

Provide support and guidance to CSRs during active calls, helping them navigate questions and workflows

Handle escalated member service inquiries and issues, working to de-escalate and resolve concerns efficiently

Engage with and educate members based on their unique needs and preferences, using integrated service tools

Required Qualifications

1+ years of customer experience

Strong problem-solving skills with demonstrated ownership qualities

Ability to de-escalate situations and remain calm under pressure

Leadership abilities and experience in dealing with member escalations

High school diploma or equivalent