Bilingual Broker Agent Service Specialist - Miami FL, Phoenix AZ, and Minnetonka, MN

Join UnitedHealthcare

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference?

Positions in this function provide support for our year-round Language Strategy by supporting consumers with specific Language needs through end-to-end call handling or acting as an interpreter based on license status. The team also supports our Group Retiree Consumers in a Sales Support capacity to provide education to Retiree's who are offered custom plan benefits.

This is a full-time (40 hours / week) Monday-Friday position. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7 : 00am to 10 : 00pm CST. It may be necessary, given the business need, to work occasional / mandatory overtime that could include a Saturday.

This is a hybrid role - working a combination of onsite and at home. Two days are required in office per week.

Work Locations :

• Phoenix, AZ : 430 North Scottsdale Road, Tempe, AZ 85288
• Minnetonka, MN : 9800 HEALTH CARE LANE, MINNETONKA, 55343
• Miami, FL : 1000 NW 57th Court, Miami, FL, 33126

If you are located within Miami, FL; Tempe, AZ; or Minnetonka, MN, you will enjoy the flexibility of a hybrid-remote position as you take on some tough challenges.

Primary Responsibilities :

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Soft Skills :

Telecommuting Requirements :

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.