Resident Care Director Onboarding Specialist

Resident Care Director Onboarding Specialist

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Job Overview

The Resident Care Director Onboarding Specialist role is intended to support the onboarding process and retention of Resident Care Directors. This leader is expected to identify opportunities to enhance onboarding efficiency, team member experience, and participate or lead process improvement initiatives. The Resident Care Director Onboarding Specialist will support the Resident Care Directors' onboarding plan in partnership with the Regional Directors of Resident Care (RDRC) and Executive Directors (ED). The Resident Care Director Onboarding Specialist will ensure the new hires' successful completion of the assigned Sunrise Senior Living training, as well as design and sustain a cadence of ongoing support, including development resources as needed. This leader will work closely with the Regional Director of Resident Care and Executive Director to ensure Sunrise effectively onboards and coaches new Resident Care Directors to ensure the retention of top talent.

Responsibilities & Qualifications

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows :

• Work closely with the Talent Acquisition Team to track offers and start dates for new Resident Care Directors.
• Design and implement a personalized 'welcome' experience from offer acceptance through the first 12 months in coordination with the Regional Directors of Resident Care and Executive Directors.
• Utilize Sunrise Tools to ensure awareness of open positions and when new Resident Care Directors are starting.
• Coordinate and communicate Resident Care Director's Day 1 experience, including but not limited to :
• Community leadership schedule for meet and greet
• Executive Director or operations leader introduction
• Protected onboarding timeframe and planned community wellness support during that time
• Review pre-hire and initial introductions, building trust and outlining support resources in collaboration with the ED and RDRC.
• Introduce your role, and what she / he can expect from you during their first 12 months.
• Review the team member's resume and Predictive Index assessment alongside the Executive Director's Predictive Index assessment to enhance leadership collaboration.
• Support understanding of the role of peers and how to navigate, building trust and effective working relationships based on their assessment results.
• Oversee onboarding compliance and progress using Sunrise systems (e.g., Learning Channel, Onboarding Specialist Guide).
• Schedule group and individual meetings to review progress and next steps over the first 12 months.
• Review onboarding calendar progress with the Executive Director and Regional Director of Resident Care.
• Confirm the first 90-day training and orientation is completed.
• Monitor Resident Care Director's progress using a standardized tracking form, with updates communicated regularly to the Executive Director, Regional Director of Resident Care, and Vice President of Care. A consistent reporting cadence will be established to ensure transparency and accountability.
• Call bi-weekly with the ED and RDRC for updates for the first 90 days then monthly or more often if needed.
• Evaluate job coach experience with targeted questions - Can you share a brief review of your time with the job coach, including what you found most valuable?
• Collaborate on special initiatives and cross-functional teams at the supervisor's direction.
• Maintain compliance in assigned required training and all training required by state / province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Core Competencies

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

About Sunrise

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals at work and in your life.

We also offer benefits and other compensation that include :

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work

Pre-Employment Requirements

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

Compensation Disclaimer

Selected candidates will be offered competitive compensation based on geographic location of community / office, skills, experience, qualifications, and certifications / licenses (where applicable).