Remote Customer Service Specialist – Hotel Bookings

Remote Customer Service Specialist Hotel Bookings

Job Title : Remote Customer Service Specialist Hotel Bookings About Destination Knot : At Destination Knot , we are passionate about making travel seamless and memorable. We specialize in tailored travel experiences for leisure clients, with a focus on excellent customer support, personalized hotel recommendations, and trusted industry knowledge. From quick getaways to once-in-a-lifetime adventures, were here to make booking easy and enjoyable. Position Overview : We are looking for a dependable and service-driven Remote Customer Service Specialist Hotel Bookings to support our clients with hotel research, reservations, and post-booking assistance. This role is ideal for someone who enjoys working remotely, is comfortable using online tools, and is passionate about delivering outstanding client experiences. Key Responsibilities : Assist clients with booking hotel accommodations that meet their needs, budget, and travel goalsProvide professional and timely support via email, phone, and messaging platformsOffer personalized hotel recommendations using available tools and client preferencesConfirm booking details and ensure accuracy of client itinerariesHandle changes, cancellations, and special requests efficientlyBuild positive client relationships through excellent service and follow-throughStay informed on hotel brands, loyalty programs, promotions, and destination updates Qualifications : Previous experience in customer service, hospitality, or travel booking preferredStrong written and verbal communication skillsDetail-oriented with the ability to manage multiple bookings at onceComfortable working remotely using digital communication and booking platformsFriendly, proactive, and solution-focused mindsetPassion for travel and helping others plan great experiencesMust be 18 years or older with access to a computer and stable internet connection What We Offer : Flexible, remote work environmentTravel training and professional development resourcesAccess to exclusive hotel deals and travel planning toolsSupportive team culture with opportunities for growthPerformance-based incentives and travel perks Work Environment : This role is fully remote with flexible scheduling options. Ideal for individuals who are self-motivated, organized, and thrive in a client-focused setting.

$30,000 - $60,000 a year

Compensation details : 30000-60000 Yearly Salary

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