Supervisor - Service Operations Support

Supervisor - Service Operations Support

Location : Charlotte, NC, US, 28217

Workplace Environment : Hybrid

Company : AmeriGas Propane, Inc.

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

Job Summary (Purpose) :

The Service Operations Support Supervisor is responsible for the efficient planning and scheduling of Service Technicians. This is done through the supervision of the Service Coordinators and communication with Area Managers. The supervisor will lead the Service Coordinators to ensure continuous improvement in service metrics through weekly evaluation of Service Productivity Planners, Service Billing Dashboards as well as close partnership with operations management.

Key Characteristics :

• Must have prior experience with technician routing / dispatching
• Demonstrated supervisory or management experience in operations or call center environment
• Ability to collaborate with others to ensure execution of objectives
• Strong interpersonal skills and ability to engage and motivate team
• Must be analytical and capable of translating data into actionable results

Duties and Responsibilities :

Knowledge, Skills, and Abilities :

Education and Experience Required :

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.