A company is looking for a Client Operations Manager to enhance operational efficiency and client experience.
Key Responsibilities
Optimize margin and utilization by tracking contractor hours and ensuring profitability of client engagements
Own and improve client onboarding processes and manage client performance monitoring
Support the rollout of new offerings and maintain inbound lead tracking for timely follow-up
Required Qualifications
Experience in operations management or a related field
Familiarity with B2B advertising or marketing services
Ability to work collaboratively with cross-functional teams
Proficiency in tracking and analyzing operational KPIs
Strong organizational skills and attention to process improvement
Operation Manager • Hampton, Virginia, United States