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Manager, Client Success
Manager, Client SuccessDataServ Missouri • BY, USA
Manager, Client Success

Manager, Client Success

DataServ Missouri • BY, USA
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Who are we looking for?

The Manager, Client Success is responsible for managing and enhancing the client relationship after the initial sale, with a focus on long-term engagement, client satisfaction, and revenue growth. This role oversees the Client Success Account Managers, who are responsible for nurturing ongoing relationships, identifying cross-selling opportunities, managing renewals, and promoting engagement within the DataServ community.

Additionally, the Manager, Client Success supports relationship-building efforts through collaboration with the Client Engagement Specialist, ensuring clients receive value through documentation, training programs, and strategic engagement initiatives.

This role is accountable for developing and executing plans to drive client success outcomes, including retention, expansion, and advocacy. The Manager will collaborate with internal stakeholders such as the Co-Founder & CEO, CRO, Project Team, Initialization Team, Billing Department, and IT Staff to align client success initiatives with broader company goals.

We are currently hiring this position in the following states : Oregon, Utah, Arizona, Colorado, Texas, Kansas, Missouri, Minnesota, Illinois, Michigan, Ohio, South Carolina, Washington, Connecticut, Georgia, and Florida.

About Us

At DataServ, we believe in "creating a better way"...and we believe in doing so through "Evolutionary" change that works vs. "Revolutionary" change that too often fails. We live out these beliefs by helping Finance organizations modernize their Accounts Payable function and optimize it over time, thereby elevating them from a back office "administrative" role to a "strategic" business unit contributing to the bottom line. DataServ specializes in developing and delivering Exceptions-based Intelligent Accounts Payable Invoice Automation (APIA) SaaS that always delivers substantial ROI.

Founded in 1994, the company created the world's first FinTech Software as a Service (SaaS) technology. Since then, DataServ has been helping businesses save time and money throughout their AP processes while enhancing visibility and controls to reduce risk and improve scalability.

Our top-rated solutions are used by more than 20,000+ satisfied users in 40+ countries and we are proud of our extraordinary customer retention rate, with over 70% of our clients having been with us for 10+ years. Read more about us at .

We value :

  • True individual ownership and responsibility over projects.
  • Taking the work very seriously, but not taking ourselves too seriously.

About You

  • You're innovative. You have a good imagination and you're always thinking of new and interesting ideas.
  • You're committed. You believe in the "Service" side of SaaS and commit to making clients happy so they stay with DataServ for 10 or more years.
  • You're a collaborator. You thrive on inter-disciplinary teams, and value different perspectives and high levels of communication and collaboration.
  • You're accountable. You understand best practices and want to implement quality work. You do what you say and say what you do. You deliver results.
  • You're conscientious. You can analyze complex problems and present multiple solutions.
  • You're a communicator. You can think critically, identify opportunities, and clearly articulate your point of view in a team setting. You can communicate your work effectively depending on the audience.
  • You're a leader : You are comfortable with leading discussions, demonstrating your work, teaching others what you know, learning what you don't. You have experience presenting to leaders and stakeholders.
  • You believe in a transparent nonpartisan meritocracy. You collaborate openly and expect to progress at DataServ based on your ability and talent.
  • You want to have fun, be creative while getting things done. Enough said!

    • Required Education, Skills and Experience :

  • BA / BS degree required
  • Minimum 4+ years Client Services / Support management experience
  • One to three years' experience in roles developing and mentoring a team of excellence and managing by influence.
  • Client-centric perspective.
  • Experience developing and implementing client service / sales plans
  • Experience with process development and analysis
  • Ability to work independently yet support team responsibilities
  • Demonstrated ability to deliver on-site training and / or presentations.
  • Technical analytical skills are required.
  • Experience with process development, improvement and analysis.

    • Why you should apply at DataServ :

  • Pay that rewards your contribution and experience that is compared with the market regularly. When the market goes up, so does our pay.
  • Fully remote roles, you can work from anywhere!
  • Very little "red tape," we only have processes that are necessary.
  • Small company atmosphere. You will get to interact with decision makers daily.

    • Benefits of Working at DataServ :

  • Competitive Compensation package
  • Remote working environment
  • Flexible PTO (including 9 holidays)
  • 401(k) plan with employer matching
  • Great health benefits with multiple plan options
  • Advancement opportunities based on results, not politics.

    • If you think you have something special to bring to DataServ, if you get what we're trying to do, and you want to join an exceptionally talented team, apply on-line at . We look forward to receiving your information!

    AAP / EEO STATEMENT

    DataServ is an Equal Opportunity Employer / Vet / Disable

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