Venue Logistics Lead

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Position Summary

The Venue Logistics Lead plays a critical role in the execution of special events across all Metro Events’ venues in San Francisco. This position ensures seamless coordination between clients, vendors, and internal teams from post-contract planning through event execution. The role supports operational readiness, compliance, and client satisfaction while aligning event logistics with cruise operations and regulatory requirements.

Essential Duties and Responsibilities

• Leads on-site event operations, serving as the primary venue manager to coordinate logistics with clients, vendors, and terminal staff.
• Develops and distribute event documentation, including security maps, staffing schedules, manifests, and post-event reports.
• Ensures compliance with Metro Events’ policies and procedures by clients and vendors.
• Coordinate with the Director of Event Services and Terminal Manager to ensure venues are event- and cruise-ready before and after each event.
• Manages vendor relationships and scheduling for janitorial, security, Wi-Fi, and debris services.
• Conducts venue site visits with clients and internal stakeholders to assess event needs.
• Communicates with prospective clients and follow up on event inquiries.
• Assists in onboarding and training new operations staff in collaboration with the Director of Event Services.
• Maintains and updates the Metro Events’ calendar to align with cruise schedules and event bookings.
• Secures and manages required permits; liaises with government agencies, the Port of San Francisco, and other regulatory bodies.
• Ensures availability during all event rental hours and additional hours as needed.
• Adheres to Metro Events’ conflict of interest policies and maintain professional integrity.
• Performance goal : Ensure 100% of events are executed with zero major operational disruptions and 95% client satisfaction, as measured by post-event surveys, within the first 12 months.
• Demonstrates flexibility in responding to evolving event requirements and operational priorities.
• Maintains open availability for early mornings, evenings, weekends, and holidays, as event schedules require.
• Travels regularly between San Francisco and Oakland to support venue operations and event execution.
• Other duties as assigned by supervisor.

Qualifications

Required :

• Education : Associate’s degree or higher in Business Administration, Communications, Marketing, or related field.
• Experience : Minimum 5 years in event operations or venue management.
• Licenses : Valid driver’s license.

Knowledge :

• Event logistics and venue operations.
• Government permitting processes.
• CRM systems and Microsoft Office Suite (Word, Excel, Outlook).

Skills :

• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Proficiency in preparing event documentation and coordinating across departments.
• Excellent problem‑solving and client service abilities.
• Team collaboration and cross‑functional coordination.

Preferred :

• Additional Experiences : Experience coordinating with port authorities or cruise operations.
• Certifications : Event planning or project management certifications.

Knowledge :

• Familiarity with San Francisco permitting and event regulations.
• Understanding of OSHA or venue safety protocols.
• Skills : Vendor negotiation, crisis management, and familiarity with AV / event tech.

Physical Demands & Work Environment

• Physical Demands : The physical demands described here represent those that are typically required to perform the essential functions of this position. This role requires the ability to see, hear, speak, and communicate clearly. Manual dexterity is needed for operating standard office equipment. The position also requires the ability to stand, walk, bend, and lift up to 50 pounds during event setup and walkthroughs. Occasional travel between venues and extended periods of standing or walking during events may be required.
• Work Environment : Work is performed in both administrative office settings and active event venues, including indoor and outdoor environments. The role may involve exposure to varying weather conditions, large crowds, and moderate noise levels. Safety protocols and personal protective equipment (PPE) are provided and required as appropriate during on‑site operations.
• Paid vacation and holiday pay.
• Health, dental and vision (employee contribution required).
• 401(k) with company matching contribution.

Employee Assistance Program (EAP).

• Pet insurance (employee contribution required).

Why Join Us

At Nautilus, our people are our most valuable asset. We foster a collaborative, inclusive environment where team members feel valued, supported and empowered to grow with us. Whether you are starting your career or looking for the next step, we are committed to investing in your development, offering clear pathways for advancement, ongoing training and leadership development.

With operating areas across CA, FL, IN, NC, NJ, OR, SC, TX and WA, we continue to impact diverse communities and industries. We provide equal employment opportunities to all employees and applicants without regard to race, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other legally protected status.

If you require reasonable accommodation to apply for a position or to perform the essential functions of a role, please contact HRDept@nautilusintl.com.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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