Carrier Operations

Carrier Operations

As the Tracking Lead, you will oversee the end-to-end visibility and proactive management of shipments across our carrier network. You will be the go-to person for tracking, tracing and escalation of freight movements, ensuring timely updates, mitigating risks, and enabling smooth communication between our operations team, carriers and customer / warehouse contacts. Your role is central to delivering on our promise of “Ship With Confidence.”

Key Duties & Responsibilities

• Track and trace shipments from dispatch through delivery : monitor carrier status, ETA changes, deviations, delays, reefer temperature issues, etc.
• Provide real-time updates and notifications to internal reps and stakeholders via the load ELOG (electronic log) / tracking system.
• Proactively alert warehouses, customer sites or consignees of ETAs, changes, or issues (for example — temporal, dock bump, demurrage risk).
• Escalate and manage exceptions : identify delays, investigate root cause, coordinate with carriers / terminals / warehouses to drive corrective action.
• Assist in filing and managing freight claims (damage, loss, delay) in conjunction with the operations / claims team.
• Respond to paperwork requests, documentation follow-up (e.g., PODs, BOLs, temperature / reefers, intermodal switch docs).
• Maintain records / logs of key tracking metrics (on-time performance, temperature excursions, missed ETAs, etc.) and report trends to management.
• Collaborate with logistics operations, customer service, carrier management and sales teams to continually refine tracking and visibility processes.
• Support process improvement initiatives : help define standard operating procedures (SOPs) around tracking & tracing, alerts, escalation workflows.
• Potentially mentor or coordinate with tracking team members (if role expands) to ensure consistency, accuracy and responsiveness.
• Ensure compliance with carrier agreements, customer SLA’s, DOT / transport regulations as they impact tracking & visibility.

Qualifications & Skills

Why Join Fountain City Logistics?

Take the next step in your career and contribute to our mission of excellence and innovation in the logistics industry. Email your resume to !